Real-time Marketing (adding multiple segments to journey missing)
Hi there,
One of the most useful features for our organisation is adding multiple segments to a journey. The following is a list of benefits that we can think of, but there may be others:
- Insights based on each segment, rather than one combined list of st...
STATUS DETAILSUnder Review
Allow test runthroughs of customer journeys
It would be nice to have a test mode available for customer journeys with some options like: - override the target segments to a list of internal testing users - allow manual skipping ahead in time to test scheduler tiles
We would like to understand better what you are trying to accomplish with this testing feature. If you would like to talk to us please reach out to me on gagatera@microsoft.com
Realtime customer journey templates
I am not sure if this has been raised previously. However, a client of mine is requesting real-time customer journey templates as some of their customer journey can get a bit complex, have a template will save time instead of having to create one each time.
merge branches again after trigger splitt
Please provide the functionality to merge two or more branches again after they have been splitted through a trigger. Use Case: I have an invitation Email for an event and set a trigger for non-openers with an reminder email. In the current situation I do not have the ability to integrate the ...
We are looking at solving for this scenario with real-time marketing journeys.
Ability to Remove Contact from a Live Customer Journey
We would like the ability to remove a Contact from a live customer journey. Example: I have a customer journey that invites 50 contacts to an event. If they do not register for the event, they receive a reminder. During the customer journey, the Contact tells us they do not want to attend the ...
Hello! This is possible in real-time marketing using alternate exits and the first scenario you described below. By adding the "segment of not attending" to the "Exit by segments" section of the real-time journey settings, anyone who becomes part of a segment while participating in the journey will be removed from the journey early. Note that this is different from "Exclude by segments" when configuring the audience which blocks people up front but is not re-checked during the journey execution.
You can find documentation on this feature here: https://learn.microsoft.com/dynamics365/marketing/real-time-marketing-tile-reference#journey-end
I'm moving this to "Under Review" for now in case you or others are still experiencing issues, but if I don't hear back on any problems I'll mark it as completed.
Sincerely,
PM, Microsoft
Email Frequency Preference
Add feature for contacts to select their email frequency preference (i.e. no more than 1 email per week, no more than 1 email per month, etc) and then add logic to ensure Campaigns and Customer Journey emails are only sent based on this criteria.
Customer Journey - 'if following link has been clicked' dropdown issue
When I build a customer journey, I sometimes add an e-mail in the journey that has multiple 'read more' buttons. They link to news, a blog, a reference case or something else. I don't always specify those buttons with more text, because I think shorter is better (and looks better in the email ...
More email addresses for Customer Journeys Email Send action
At the moment only one email address can be configured as the default recipient field and this limits all customer journeys to send emails to a specific field. If we have different journeys and each must send emails to different recipient fields (for instance, journey 1 send email to emailaddr...
Default time zone setting for "Schedule for later" feature for Emails in Real-Time Marketing
This is a feature request concerning the "Schedule for later" feature in the email entity (RTM).
Currently, when we utilize this feature, the GMT zone is displayed by default. However, there is no setting available to change the default time zone to our preferred one.
...
Split and re-join swim lanes in a customer journey
Currently contacts cannot switch between swim lanes in a customer journey so its basically like having 3 separate customer journeys on one page. It means you often have to duplicate what you have built to craft slightly different journeys in the middle for each lane. Ideally we would be able to s...
Administrator
Thank you for your feedback. Currently this is not on our roadmap, but we are tracking it, and with more feedback and support from the community we may consider it in the future.
Sincerely,
Jenna
PM, Microsoft