112

Allow test runthroughs of customer journeys

It would be nice to have a test mode available for customer journeys with some options like: - override the target segments to a list of internal testing users - allow manual skipping ahead in time to test scheduler tiles

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2 Comments

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Category: Customer Journey Design (168)

STATUS DETAILS
Under Review
Ideas Administrator

We would like to understand better what you are trying to accomplish with this testing feature. If you would like to talk to us please reach out to me on gagatera@microsoft.com

62

throttling outgoing emails

include the functionality to schedule how many mails per campaign are allowed to be sent every minute/hour/week/.. in order to balance the number of outgoing emails and to be able to halt any campaign in case of an error that slipped through the testing process. 2 main reasons for this demand:...

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6 Comments

Read more... 6 Comments

Category: Customer Journey Design (168)

STATUS DETAILS
Needs Votes
Ideas Administrator

Thank you for your feedback. This has now been added to our backlog and will confirm release date when we pick it up. The first version will focus on capping the messages per day/week/month etc (Frequency capping). The second version of that feature will include throttling to spread out the volumes, and may come at a later date than the first. 

Thanks, 

Ayush

Product Manager for D365 Marketing, Microsoft

42

Map Fields from Parent Contanct to New Lead Created by Journey

When a new lead is created by a Customer Journey - it copies over Name, Phone, and Email from the Contact record. However, there are other fields in the Contact record that customer's want to add to the new Lead record. For example, Company Name should also be populated. Provide a way to ident...

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5 Comments

Read more... 5 Comments

Category: Customer Journey Design (168)

STATUS DETAILS
Needs Votes
Ideas Administrator

Thank you for submitting this idea. This feature is currently not in our roadmap. We have added this to our feature backlog and we will continue to monitor the voting on this request.

36

Real-time Marketing (adding multiple segments to journey missing)

Hi there,


One of the most useful features for our organisation is adding multiple segments to a journey. The following is a list of benefits that we can think of, but there may be others:


  1. Insights based on each segment, rather than one combined list of st...

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    4 Comments

    Read more... 4 Comments

    Category: Customer Journey Design (168)

    STATUS DETAILS
    Needs Votes
    Ideas Administrator

    Thank you for your feedback. Currently this is not on our roadmap, but we are tracking it, and with more feedback and support from the community we may consider it in the future.

    Sincerely,

    Jenna
    PM, Microsoft

21

RTM - Standard Trigger "Birthday wishes"

Hey,

it would be great to have a standard functionality available to send out annually recurring birthday wishes.

As the standard functions within a journey didnt't work properly we created a new trigger and workflow to select day by day who has birthday that day and should get an ...

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0 Comments

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Category: Customer Journey Design (168)

STATUS DETAILS
New
21

More email addresses for Customer Journeys Email Send action

At the moment only one email address can be configured as the default recipient field and this limits all customer journeys to send emails to a specific field. If we have different journeys and each must send emails to different recipient fields (for instance, journey 1 send email to emailaddr...

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0 Comments

Read more... 0 Comments

Category: Customer Journey Design (168)

STATUS DETAILS
New
13

Real time journey approval process

An approval process on customer journeys in D365 Customer Insights Real-Time Journeys like the one described for Outbound Marketing in https://learn.microsoft.com/en-us/dynamics365/customer-insights/journeys/developer/marketing-approvals-feature preventing marketers to go live with journeys wi...

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4 Comments

Read more... 4 Comments

Category: Customer Journey Design (168)

STATUS DETAILS
New
13

Real-Time Marketing Integration with Marketing Events, Marketing Pages/Forms, and Teams

Background

The Real-Time Marketing feature does integrate Marketing Events, Marketing Pages/Forms, and Teams.


Suggestions

  1. In Real-Time Emails, include the option to...

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    1 Comments

    Read more... 1 Comments

    Category: Customer Journey Design (168)

    STATUS DETAILS
    Under Review
10

Enable sending to different emails of contact record

When designing the Marketing Email record, the "To Address" field is defaulted to {{contact.emailaddress1}} appropriately. I would suggest to allow specifying multiple email addresses into the field as well so each contact will receive 3 email (if value is populated). E.g: {{contact.emailaddre...

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0 Comments

Read more... 0 Comments

Category: Customer Journey Design (168)

STATUS DETAILS
Needs Votes
8

Monthly recurring Customer Journey

Currently we can only set the number of days between two iterations of a recurring customer journey. We would like to have the possibility of setting also the number of months between two iterations, so that the customer journey could iterate for example the 1st of each month, since the number of...

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1 Comments

Read more... 1 Comments

Category: Customer Journey Design (168)

STATUS DETAILS
Needs Votes