106

Allow test runthroughs of customer journeys

It would be nice to have a test mode available for customer journeys with some options like: - override the target segments to a list of internal testing users - allow manual skipping ahead in time to test scheduler tiles

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2 Comments

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Category: Customer Journey Design (134)

STATUS DETAILS
Under Review
Ideas Administrator

We would like to understand better what you are trying to accomplish with this testing feature. If you would like to talk to us please reach out to me on gagatera@microsoft.com

59

throttling outgoing emails

include the functionality to schedule how many mails per campaign are allowed to be sent every minute/hour/week/.. in order to balance the number of outgoing emails and to be able to halt any campaign in case of an error that slipped through the testing process. 2 main reasons for this demand:...

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6 Comments

Read more... 6 Comments

Category: Customer Journey Design (134)

STATUS DETAILS
Needs Votes
Ideas Administrator

Thank you for your feedback. This has now been added to our backlog and will confirm release date when we pick it up. The first version will focus on capping the messages per day/week/month etc (Frequency capping). The second version of that feature will include throttling to spread out the volumes, and may come at a later date than the first. 

Thanks, 

Ayush

Product Manager for D365 Marketing, Microsoft

22

Broaden the Assigned To of an Activity Tile in Customer Journey

Within a customer journey, you can create a task, phone call or appointment. The problem is that you can only assign it to the customer journey owner, contact owner, or creator of the contact. I have worked with several companies and this does not work for any of them. They all want the abilit...

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1 Comments

Read more... 1 Comments

Category: Customer Journey Design (134)

STATUS DETAILS
Needs Votes
15

History of customer journeys against the customer record

It would be great to see a history of customer journeys a customer has been a part of from the contact table, there is an existing one for subscriptions but we are seeing a need from our customer to have a summary of customer journeys they have been involved.

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2 Comments

Read more... 2 Comments

Category: Customer Journey Design (134)

STATUS DETAILS
Under Review
9

Make "Other"-branch optional

When creating journeys and sending out emails with multiple CTA's (call to actions) you are offered the option of creating different branches for each and every link. I really love that, the only thing meesing up every logic is the "Other" branch that gets created automatically and is mandator...

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0 Comments

Read more... 0 Comments

Category: Customer Journey Design (134)

STATUS DETAILS
Needs Votes
Ideas Administrator

Thank you for your feedback. Currently this is not on our roadmap, but we are tracking it, and with more feedback and support from the community we may consider it in the future.

Sincerely,

Jenna
PM, Microsoft

7

Add Customer Journey Functionality to new Real-Time Marketing Journeys

Maintaining separate Email Templates, Both Customer Journeys and Journeys, Files vs Library is not manageable and creates duplication of effort. Add the ability to Journeys to be able to Send Immediately currently we can only set a Start Time 1-2 hours in Future. We want to transition everythi...

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1 Comments

Read more... 1 Comments

Category: Customer Journey Design (134)

STATUS DETAILS
Planned
2023 Release Wave 2
Ideas Administrator

This is due to the delay of OBM segment being exported into RTM journeys. We are currently working on improving this. 

2

Real Time Journey Goal Filter

The new real time journeys are great. One thing lacking is the ability to filter the goals inside the journey page.

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1 Comments

Read more... 1 Comments

Category: Customer Journey Design (134)

STATUS DETAILS
Needs Votes
1

Live RTM Journey Edits/Updates for changes to Live Segments & Emails

Currently there are limits once a RTM journey is live to edit segment (audience) and emails; we should be able to:

A. Update the RTM segment connected live RTM journey (this would effect the next records submitted to those journey live) or allow us to pause all the live journeys connecte...

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0 Comments

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Category: Customer Journey Design (134)

STATUS DETAILS
New
1

Ability to set schedule for the Email tile in Real time marketing which is currently there in Outbound marleting

In Real time Journey we cannot set schedule for the email tile like how one can do it in the Outbound Marketing. This feature was quite popular with Outbound:


Outbound Marketing Screenshot:




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0 Comments

Read more... 0 Comments

Category: Customer Journey Design (134)

STATUS DETAILS
Needs Votes
Ideas Administrator

Thank you for your feedback. This feature is something we are actively working to prioritize and I will update the idea once we have a clearer release plan. Sincerely, Will Genge, PM, Microsoft