45

Real-time Marketing (adding multiple segments to journey missing)

Hi there,


One of the most useful features for our organisation is adding multiple segments to a journey. The following is a list of benefits that we can think of, but there may be others:


  1. Insights based on each segment, rather than one combined list of st...

    Read more...

    4 Comments

    Read more... 4 Comments

    Category: Customer Journey Design (181)

    STATUS DETAILS
    Needs Votes
    Ideas Administrator

    Thank you for your feedback. Currently this is not on our roadmap, but we are tracking it, and with more feedback and support from the community we may consider it in the future.

    Sincerely,

    Jenna
    PM, Microsoft

37

Real time journey approval process

An approval process on customer journeys in D365 Customer Insights Real-Time Journeys like the one described for Outbound Marketing in https://learn.microsoft.com/en-us/dynamics365/customer-insights/journeys/developer/marketing-approvals-feature preventing marketers to go live with journeys wi...

Read more...

5 Comments

Read more... 5 Comments

Category: Customer Journey Design (181)

STATUS DETAILS
New
10

The clicks of the Unsubscribe link should not be counted as clicked links in Customer Journeys

If we use an "if" tile in a customer journey, we can put the condition "have clicked on any link on the email ###".

This condition includes all links that the email contains, including the "Unsubscribe" link that is mandatory for commercial emails.

 

The "Unsubscribe" link sh...

Read more...

0 Comments

Read more... 0 Comments

Category: Customer Journey Design (181)

STATUS DETAILS
New
8

Removal of 90 days limitation on waiting condition in journeys

It would be great if the 90 days limitiation between journey start and waiting condition into the journey could be removed. My scenario:


An Event will take place in 6 month. I will sent out a link to segment members now with the link to registration to the event. Directly afte...

Read more...

0 Comments

Read more... 0 Comments

Category: Customer Journey Design (181)

STATUS DETAILS
New
6

Ability to move elements within journeys

It would be great to be able to move (eg. via drag and drop) elements within a real-time marketing journey.


For example, I want to add new attribute branch at the top of my journey, and then move all subsequent steps underneath one branch of this. At present this is not possi...

Read more...

0 Comments

Read more... 0 Comments

Category: Customer Journey Design (181)

STATUS DETAILS
New
6

Pause a journey in Real-Time marketing

I would like to be able to pause a journey in RTM so I can restart it later. It can happen that I need to pause a campaign to start it later because of issue in other system. in RTM the only choice you have is to stopp the campaign. And then you have to duplicate it as you are not able to rest...

Read more...

0 Comments

Read more... 0 Comments

Category: Customer Journey Design (181)

STATUS DETAILS
New
5

If/Then condition for Email links clicked

Current situation: The journey is designed like a linear process or pipeline. When we have a if/then condition and attribute for a specific link this only works when the contact clicks on this link first. When the contact clicks on a different link first and then on the correct link nothing w...

Read more...

0 Comments

Read more... 0 Comments

Category: Customer Journey Design (181)

STATUS DETAILS
New
5

Ability to amend active journeys

If you have complex journeys running over a period of time it would be useful to be able to make changes to the journey once it is live i.e. add/remove an email or change a date/condition. It is currently not possible to edit a live journey in outbound marketing and although you can 'edit' a l...

Read more...

0 Comments

Read more... 0 Comments

Category: Customer Journey Design (181)

STATUS DETAILS
Under Review
Ideas Administrator

Hello!

This is something we do have on our roadmap but there are no timelines we can share at this moment. Thank you for sharing your feedback!

Sincerely,

PM, Microsoft

4

Live RTM Journey Edits/Updates for changes to Live Segments & Emails

Currently there are limits once a RTM journey is live to edit segment (audience) and emails; we should be able to:

A. Update the RTM segment connected live RTM journey (this would effect the next records submitted to those journey live) or allow us to pause all the live journeys connecte...

Read more...

0 Comments

Read more... 0 Comments

Category: Customer Journey Design (181)

STATUS DETAILS
New
3

Allow Multiple Segments to Start a Journey

Allow multiple segments to be selected to start a journey - this would avoid the need to combine segments which is limited to 9. We have clients who have multiple segments that need to be in a single journey and have hit the limit of 9 combines - meaning they have to create multiple combined ...

Read more...

0 Comments

Read more... 0 Comments

Category: Customer Journey Design (181)

STATUS DETAILS
New