67
S

Maximum emails per week per Contact

Sy Nayman on 5/22/2020 4:52:33 PM
Hello, I'd like to see a feature that allows me to assign a max email send per week to a contact AND to a segment. The feature would allow a user options: 1. queue emails over the allowed volume for the subsequent week; 2. allow transactional email over limit; 3. do not send emails scheduled to be sent when weekly limit has been reached.
Category: Customer Journey Design
STATUS DETAILS
Planned
2022 Release Wave 2
Ideas Administrator

Administrator on 4/6/2023 5:36:07 PM

Hello! I'm excited to say that the Frequency Capping feature is now available in GA for real-time marketing. You can read the full documentation for it here: https://learn.microsoft.com/dynamics365/marketing/real-time-marketing-frequency-cap

The current release of this feature does not address everything in this idea - while it does allow capping per contact point over daily/weekly/monthly time ranges per channel, and it does exempt transactional messages, messages that hit the cap are dropped rather than put in a queue to send later. That "retry" functionality is still on the backlog for a future release. As a result, I'm leaving this idea in the "Planned" state for now.

Thanks, 

Jenna

Product Manager for D365 Marketing, Microsoft

 

See also: https://experience.dynamics.com/ideas/idea/?ideaid=e3017ed4-b5b2-e911-b083-0003ff68a4d2

Comments

S

S

RE: Maximum emails per week per Contact

Ada Chan on 11/8/2022 12:46:32 AM

May I also know if this freq cap is for both Outbound Marketing and Realtime Marketing as a whole or separately?ThanksAda

Category: Customer Journey Design

S

S

RE: Maximum emails per week per Contact

Ada Chan on 11/7/2022 10:01:59 AM

Would like to know for the freq cap, will it keep track of messages still pending for each customer, and to queue to send on the next available day when the cap is not reached? i.e. there are emails A, B, and C for customer 1, but the daily cap is 2, so the system will send A and B today, then C on the next day to customer 1.Thanks.Ada

Category: Customer Journey Design

S

S

RE: Maximum emails per week per Contact

Tereza Kirk on 7/18/2022 3:11:30 PM

Thank you all for your feedback! We are planning on releasing this functionality as part of Public Preview in October 2022. We will be publishing updated release plans with further details in coming weeks and you will be able to check it here.Kind regards, Tereza Kirk PM for D365 Marketing

Category: Customer Journey Design

S

S

RE: Maximum emails per week per Contact

Gaju Gatera on 1/24/2022 11:18:53 PM

Hi!we are looking to engage with some of you that have requested this feature. You will have the chance to provide feedback on our work and really influence the direction of this project to tailor to your business needs. If interested - feel free to email me at gagatera@microsoft.com.Looking forward to hear from you,GajuProduct Manager for D365 Marketing.

Category: Customer Journey Design

S

S

RE: Maximum emails per week per Contact

Upper Link on 10/18/2021 10:56:37 AM

Really important and basic

Category: Customer Journey Design

S

S

RE: Maximum emails per week per Contact

Edgar Ramos on 8/18/2021 5:02:03 PM

Same here, we need this, this is a pretty basic functionality.

Category: Customer Journey Design

S

S

RE: Maximum emails per week per Contact

David Rigney on 6/9/2021 8:23:12 PM

This is so important that it should be a part of the base functionality.

Category: Customer Journey Design