Comments
May I also know if this freq cap is for both Outbound Marketing and Realtime Marketing as a whole or separately?
Thanks
Ada
Category: Customer Journey Design
- Would like to know for the freq cap, will it keep track of messages still pending for each customer, and to queue to send on the next available day when the cap is not reached? i.e. there are emails A, B, and C for customer 1, but the daily cap is 2, so the system will send A and B today, then C on the next day to customer 1.
Thanks.
Ada
Category: Customer Journey Design
Thank you all for your feedback!
We are planning on releasing this functionality as part of Public Preview in October 2022. We will be publishing updated release plans with further details in coming weeks and you will be able to check it here.
Kind regards,
Tereza Kirk
PM for D365 Marketing
Category: Customer Journey Design
Hi!
we are looking to engage with some of you that have requested this feature. You will have the chance to provide feedback on our work and really influence the direction of this project to tailor to your business needs. If interested - feel free to email me at gagatera@microsoft.com.
Looking forward to hear from you,
Gaju
Product Manager for D365 Marketing.
Category: Customer Journey Design
Really important and basic
Category: Customer Journey Design
Same here, we need this, this is a pretty basic functionality.
Category: Customer Journey Design
This is so important that it should be a part of the base functionality.
Category: Customer Journey Design
Administrator on 4/6/2023 5:36:07 PM
Hello! I'm excited to say that the Frequency Capping feature is now available in GA for real-time marketing. You can read the full documentation for it here: https://learn.microsoft.com/dynamics365/marketing/real-time-marketing-frequency-cap
The current release of this feature does not address everything in this idea - while it does allow capping per contact point over daily/weekly/monthly time ranges per channel, and it does exempt transactional messages, messages that hit the cap are dropped rather than put in a queue to send later. That "retry" functionality is still on the backlog for a future release. As a result, I'm leaving this idea in the "Planned" state for now.
Thanks,
Jenna
Product Manager for D365 Marketing, Microsoft
See also: https://experience.dynamics.com/ideas/idea/?ideaid=e3017ed4-b5b2-e911-b083-0003ff68a4d2