Journey Calendar
On Events - We have a Show As option "Marketing Calendar" which displays a calendar view with all the Event based on their run time
As part of Events, Users create multiple Journeys and even outside of events, multiple journeys are planned to execute on same or the future date...
Allow Modification of Email Timer in Active Journeys Without Needing to Restart the Journey
Issue:
Currently, when modifying the timing of emails within an active journey, users are required to stop the journey and create a new one with the updated timing settings. This process is time-consuming and can lead to disruptions in active campaigns.
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Create an Email under Activities section
Customer Insights Journeys > Journeys section of the app > Add new step to create an Email (schema is email) record under "Activities" section. This functionality will serve to create an email activity in constituent record as part of the Journey this is beneficial for organizations using Dyna...
Increase the action limit or optimize the journey so that users are less likely to hit the 500 actions limit
When users design a journey, if it is complex enough, there will be an error when publishing it: "Journey could not be published due to too many actions being present exceeding '500'". It's frustrating as a user to build a journey and have the system say it’s too complex.
It w...
Option to disable Copilot query assistants for generating segments or customer journeys
Copilot query assistants for generating segments or customer journeys currently does not support custom fields and custom entities (all languages affected, English and non-English like German). Please provide an option to remove Copilot query assistants as we know it's not working properly or ...
Customize and assign custom options in Marketing journey
Customize and assign custom options in Marketing journey
Ability to pause a journey
As a user I'd like to be able to pause a journey (not just stop a version or exit a version or exclude from a version) as currently it's difficult to find work around so that I can delay the next action triggered or the next step. Currently it's not possible. Adding a wait time only works for...
Marking Form Trigger: GUI/UX for Journey for Forms needs MAJOR redesign
When you first create a Journey and choose the Marketing Form Trigger, it highlights 'Choose the Type of Audience', which is essentially Step 3, instead of highlighting Choose a Form, which is step 2. Users see a blue or red box highlighting ...
Make the processing time for A/B test faster when user end it and pick the winner manually.
It was confirmed by the product team of Microsoft that there is a system that runs a check for the current status/result of the test every 4 hours. For tests that ends automatically, this behavior is somewhat understandable. However, for tests that are ended by users, and a winner is picked ma...
RTM (Real-Time Marketing) does not have an out-of-the-box (OOB) function to automatically filter out invalid email addresses before attempting to send emails.
RTM (Real-Time Marketing) does not have an out-of-the-box (OOB) function to automatically filter out invalid email addresses before attempting to send emails.
Our customer system have many contacts with invalid emails due to source system , we do not ahev contr...