1

Remove/Show Action Count and Limit

When publishing a journey, we get the error: Journey could not be published due to too many actions being present exceeding '500'.

Ideally this limit would be removed, but if that is not (yet) possible, then please can we have an indicator of how many actions the journey...

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Category: Customer Journey Design (187)

STATUS DETAILS
New
1

Related to Expiration date of Real Time journeys

We recently discovered that the end date you set in a journey does not end the journey for contacts already within the journey. So for example if you have a three month long journey that needs to end by a particular date, the end date only stops new contacts from starting the journey, but part...

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Category: Customer Journey Design (187)

STATUS DETAILS
New
2

Extend tracking/reaction to specific link clicks in e-mails in customer journeys

Current situation (real-time marketing): when you have an e-mail sent out that contains more than one link that can be clicked, it is only possible to first register a link click in general and afterwards check via condition which link was clicked. Afterwards a reaction is pos...

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Category: Customer Journey Design (187)

STATUS DETAILS
New
2

Basic Real Time marketing customer journey API operations

Dear Microsoft,


please implement the same functionality for creating real time journeys via api - the same like in outbound:

https://learn.microsoft.com/en-us/dynamics365/customer-insights/journeys/developer/basic-operations-on-customer-journey


It should...

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Category: Customer Journey Design (187)

STATUS DETAILS
New
81

Realtime customer journey templates

I am not sure if this has been raised previously. However, a client of mine is requesting real-time customer journey templates as some of their customer journey can get a bit complex, have a template will save time instead of having to create one each time.

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Category: Customer Journey Design (187)

STATUS DETAILS
Under Review
2

Trigger - allow to use segments as audience instead of single contacts or leads

As a marketer I would like to be able to select a segment as an audience on a trigger instead of a single contact or lead.


This could be done by

2

Journey action/tile to update a static segment (add contact to segment)

As a marketeer I would like to have the option to either

  • add or remove
  • a lead or contact
  • this could be the person going through the journey
  • or a contact/lead that is linked to a record in or linked to the trigger
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    Category: Customer Journey Design (187)

    STATUS DETAILS
    New
5

CIJ || Trigger-based || Entry and exit criteria should allow same field on different conditions.

Issue definition: We need to select the same trigger in entry and exit in a trigger-based Journey. But it doesn't allow and throws warning that the "Start and exit triggers need to be different".


Requirement: We have a business use case where ...

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Category: Customer Journey Design (187)

STATUS DETAILS
New
8

Removal of 90 days limitation on waiting condition in journeys

It would be great if the 90 days limitiation between journey start and waiting condition into the journey could be removed. My scenario:


An Event will take place in 6 month. I will sent out a link to segment members now with the link to registration to the event. Directly afte...

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Category: Customer Journey Design (187)

STATUS DETAILS
New
1

Allow a Journey to have Multiple Goals

We would like the option to track multiple goals for a single Journey

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Category: Customer Journey Design (187)

STATUS DETAILS
New