Possibility in a Customer Journey to Use the Trigger "E-Mail-Link clicked" in "Condition -> Series" (a Trigger is activated)
In around March,April 2024 we`re able to use the Trigger "E-Mail-Link clicked" in a (Condition Block -> Series), not in relation to the specific E-Mail Link before that series block. After some time around July 2024 we saw that this was "a bug" but we nearly built on every our customers side j...
Ability to use swimlanes in Realtime Journeys
In Outbound Marketing it was possible to work with swimlanes in journeys, so we were able to combine several journeys in one with different starting segments.
It would be great to have this option in realtime marketing, otherwise we need to split current outbound journeys int...
Remove/Show Action Count and Limit
When publishing a journey, we get the error: Journey could not be published due to too many actions being present exceeding '500'.
Ideally this limit would be removed, but if that is not (yet) possible, then please can we have an indicator of how many actions the journey...
Related to Expiration date of Real Time journeys
We recently discovered that the end date you set in a journey does not end the journey for contacts already within the journey. So for example if you have a three month long journey that needs to end by a particular date, the end date only stops new contacts from starting the journey, but part...
Extend tracking/reaction to specific link clicks in e-mails in customer journeys
Current situation (real-time marketing): when you have an e-mail sent out that contains more than one link that can be clicked, it is only possible to first register a link click in general and afterwards check via condition which link was clicked. Afterwards a reaction is pos...
Basic Real Time marketing customer journey API operations
Dear Microsoft,
please implement the same functionality for creating real time journeys via api - the same like in outbound:
https://learn.microsoft.com/en-us/dynamics365/customer-insights/journeys/developer/basic-operations-on-customer-journey
It should...
Realtime customer journey templates
I am not sure if this has been raised previously. However, a client of mine is requesting real-time customer journey templates as some of their customer journey can get a bit complex, have a template will save time instead of having to create one each time.
Trigger - allow to use segments as audience instead of single contacts or leads
As a marketer I would like to be able to select a segment as an audience on a trigger instead of a single contact or lead.
This could be done by
- selecting a specific segment on my trigger
- OR specifying a custom lookup field on the triggering table which cont...
STATUS DETAILSNew
Journey action/tile to update a static segment (add contact to segment)
As a marketeer I would like to have the option to either
- add or remove
- a lead or contact
- this could be the person going through the journey
- or a contact/lead that is linked to a record in or linked to the trigger
CIJ || Trigger-based || Entry and exit criteria should allow same field on different conditions.
Issue definition: We need to select the same trigger in entry and exit in a trigger-based Journey. But it doesn't allow and throws warning that the "Start and exit triggers need to be different".
Requirement: We have a business use case where ...