0

Event booking action made available through journeys

We have recently implemented Customer Insights - Journeys and were very surprised to find that although you can pick up text from recipient replies to communications, this doesn't allow you to book the contact onto an event through the Journey functionality - this would be a key required actio...

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Category: Customer Journey Design (228)

STATUS DETAILS
New
1

Add a group as CC recipient in Real-time journeys

My client wants to be able to add a group of people/emails as a CC recipient when sending a transactional email through a journey in Real-time journeys. As of right now it only allows for 5 emails to be added as CC recipients which are also dynamic values, this field only allows for one email....

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Category: Customer Journey Design (228)

STATUS DETAILS
New
2

Rename customer journey should not create new version

If customer journey is set to live, it is mandatory to create a new version und publish customer journey again just to rename the customer journey. It should be possible to rename the customer journey anytime without publishing it again.

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Category: Customer Journey Design (228)

STATUS DETAILS
New
1

we need to check all the suppressed emails in one place in CIJ

 We need an option in CIJ to view all the suppressed email in an organization, or if we can export the list of all suppressed emails.

Currently we can only view the suppressed emails from a journey.

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Category: Customer Journey Design (228)

STATUS DETAILS
New
2

Can the data in RT MSD be based on the user's actual time zone instead of GMT?

Now in RT MSD, the data is using GMT to display, but It is too inconvenient for users to use, especially when designing a journey. When designing a time, it is necessary to convert the time, which leads to the decrease of the accuracy of data.

e.g.set event registration created on is 29/...

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Category: Customer Journey Design (228)

STATUS DETAILS
New
1

Ability to reactivate journeys after admin mode on

Hi,

It would be nice to be able to restart journeys that have been stopped. After each deployment to PRO, we have to set Admin mode on, and that makes our journeys stop. After the stop, we can't restart them and we have to duplicate them so that they start working again.

Thanks

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Category: Customer Journey Design (228)

STATUS DETAILS
Needs Votes
1

Add Option to Have emails sent throughout a period of time instead of all at once when a trigger is hit.

In Outbound Marketing, I split a journey into 5 branches and had the same email send to all recipients, but would change the schedule on each of the same emails in all 5 branches to send at 10:30, 11:30, 1:00 pm, etc. It would be great to be able to say Send this email on these days with dist...

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Category: Customer Journey Design (228)

STATUS DETAILS
New
6

Suppression List

Let Microsoft allow users to maintain a Suppression list which includes all invalid email address in that list and can be excluded from journey or segment.

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Category: Customer Journey Design (228)

STATUS DETAILS
Needs Votes
9

Journey Calendar

On Events - We have a Show As option "Marketing Calendar" which displays a calendar view with all the Event based on their run time


As part of Events, Users create multiple Journeys and even outside of events, multiple journeys are planned to execute on same or the future date...

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Category: Customer Journey Design (228)

STATUS DETAILS
New
5

Allow Modification of Email Timer in Active Journeys Without Needing to Restart the Journey

Issue:

Currently, when modifying the timing of emails within an active journey, users are required to stop the journey and create a new one with the updated timing settings. This process is time-consuming and can lead to disruptions in active campaigns.


...

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Category: Customer Journey Design (228)

STATUS DETAILS
Needs Votes