1

Easily query completed rt journey participants

Currently, there is no "participated" in journey interaction for rt. We need a way to reliably know if a participant participated in a journey. Ideally we'd also know if they completed it or exited early.

Read more...

0 Comments

Read more... 0 Comments

Category: Customer Journey Design (134)

STATUS DETAILS
New
1

Pause a journey in Real-Time marketing

I would like to be able to pause a journey in RTM so I can restart it later. It can happen that I need to pause a campaign to start it later because of issue in other system. in RTM the only choice you have is to stopp the campaign. And then you have to duplicate it as you are not able to rest...

Read more...

0 Comments

Read more... 0 Comments

Category: Customer Journey Design (134)

STATUS DETAILS
New
1

Ability to change the recipient email Address in Contact's audience date

Currently the Real time marketing allows you add additional email fields in the Audience data for Leads however for Contact it just allows to use only one Email. So the use cases where in if there is a need to send emails to a different email id field of the Contact record then its just not po...

Read more...

0 Comments

Read more... 0 Comments

Category: Customer Journey Design (134)

STATUS DETAILS
New
1

Live RTM Journey Edits/Updates for changes to Live Segments & Emails

Currently there are limits once a RTM journey is live to edit segment (audience) and emails; we should be able to:

A. Update the RTM segment connected live RTM journey (this would effect the next records submitted to those journey live) or allow us to pause all the live journeys connecte...

Read more...

0 Comments

Read more... 0 Comments

Category: Customer Journey Design (134)

STATUS DETAILS
New
1

Ability to set schedule for the Email tile in Real time marketing which is currently there in Outbound marleting

In Real time Journey we cannot set schedule for the email tile like how one can do it in the Outbound Marketing. This feature was quite popular with Outbound:


Outbound Marketing Screenshot:




Read more...

0 Comments

Read more... 0 Comments

Category: Customer Journey Design (134)

STATUS DETAILS
Needs Votes
7

The number of contacts in Analytics section (RTM Journeys) to be exact instead of rounded

In Real-Time Marketing journeys, the number of contacts, when they exceed 1,000, is rounded and not shown precisely. This can be observed in the Analytics. What we would like to propose is for the Analytics to display the exact number instead of the rounded one for better visibility.

Fo...

Read more...

0 Comments

Read more... 0 Comments

Category: Customer Journey Design (134)

STATUS DETAILS
New
1

Use Multiple Segments in RTM Journey

The option to use multiple segments in a RTM journey is needed. Unsure why it was an option in OBM and not RTM. Without this option, users need to create new segments to include all options needed for one email journey.


Please add this as an option in a RTM update.

Read more...

0 Comments

Read more... 0 Comments

Category: Customer Journey Design (134)

STATUS DETAILS
Declined
9

Make "Other"-branch optional

When creating journeys and sending out emails with multiple CTA's (call to actions) you are offered the option of creating different branches for each and every link. I really love that, the only thing meesing up every logic is the "Other" branch that gets created automatically and is mandator...

Read more...

0 Comments

Read more... 0 Comments

Category: Customer Journey Design (134)

STATUS DETAILS
Needs Votes
1

Add tile/action to create New Lead from Contact during customer journey

Sometimes, especially in the B2B space, you don't want to create a new lead when the form is submitted, and choose the contact only option for the form. Then as the journey progresses you are able to establish the degree of interaction with the lead and their level of interest. Or perhaps yo...

Read more...

0 Comments

Read more... 0 Comments

Category: Customer Journey Design (134)

STATUS DETAILS
Planned
2023 Release Wave 2
1

More space to document how the journey and trigger work

When a journey uses custom triggers and power automate, things can get pretty complex, especially if you are trying to edit it or support it some time after it was originally created (or if the person who created it is no longer available). It would be great to have some space in the journey ...

Read more...

0 Comments

Read more... 0 Comments

Category: Customer Journey Design (134)

STATUS DETAILS
Needs Votes