15

Unified Service Desk - Prevent "X" out.

In Unified Service Desk we have actions like SessionCloseRequested that are commonly used to validate the content of a session before the user closes it.

The problem is if the user opts to "x-out" of USD, it closes immediately without any events being triggered. Meaning all open session...

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5 Comments

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Category: Unified Service Desk (18)

STATUS DETAILS
Declined
Ideas Administrator

Closing this Idea as haven't heard this feedback recently.  We have fixed partial problem and today one can show confirmation dialog on lose of USD

9

Ability to start Unified Service Desk for Microsoft Dynamics 365 after changing credentials

On Unified Service Desk for Microsoft Dynamics 365, change credential and sign in with different user in same tenant. Then Unified Service DESK does not start. This behavior is inconvenient. It would be much better if Unified Service DESK starts with no problem after changing user.

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0 Comments

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Category: Unified Service Desk (18)

STATUS DETAILS
Needs Votes
7

Integrated Case Management in Dynamics 365 platform

As many customers are using the entire D365 platform, an Integrated Case Management solution is required that spans across Dynamics 365. The current D365 FO Case management is perfect to associate D365 FO records and that is still highly required and we use it for Returns processes (RMA), Finance...

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0 Comments

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Category: Unified Service Desk (18)

STATUS DETAILS
Needs Votes
5

Skype integration

Hi,

would be good for business ,if USD integrate with Skype as CTI provider? 

This will help Microsoft stack business customers.

Thanks

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0 Comments

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Category: Unified Service Desk (18)

STATUS DETAILS
Needs Votes
4

Export to Excel functionality for USD Debugger

Hi

It would be nice if you can provide the "Export to Excel/CSV" functionality for the Debugger's Action Calls grid. It helps developers/customizers to easily filter the events/action calls and sub action calls etc if we have to debug some thing. Right now, If 2 events are running para...

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0 Comments

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Category: Unified Service Desk (18)

STATUS DETAILS
Needs Votes
3

Event for USD Close

My customer has a requirement that USD should not be closed while there is an active call. The customer LOB applications support this behavior but when they are hosted in USD, they could be closed if agent accidentally hits the close button on USD.

It will be good to have an event say ...

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2 Comments

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Category: Unified Service Desk (18)

STATUS DETAILS
Needs Votes
2

Unified Service Desk should not ask for login credentials if the same user is logged in CRM with same credentials

There should not be any login pop up for user again in Unified Service Desk, if the user is already logged in CRM on the same machine. Plus there should be a way to remember the credentials entered while opening Unified Service Desk Change Credential window. In this way if user opts to remember...

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0 Comments

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Category: Unified Service Desk (18)

STATUS DETAILS
Needs Votes
2

Search text in Chrome hosted page

It would be useful if a Standard Web Application allowed plain text search in web pages when using Chrome Process, ideally opening an input box after the `CTRL+F` combination. CEF# allows the feature with a simple `chromeBrowser.Find(0, textBox.Text, true, false, repeatFind);`. Thank you

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0 Comments

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Category: Unified Service Desk (18)

STATUS DETAILS
Needs Votes
2

SetSize for Panels

Hi,

Would be nice to have Set Individual Panel/Session Windows Size from Global option Set

Thanks

Venkatta

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0 Comments

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Category: Unified Service Desk (18)

STATUS DETAILS
Needs Votes
1

Open entity/hosted control if clicked from the same page in different tab in USD

I am suggesting a way to open entity in a different tab if user clicks on any lookup record or subgrid from same page. I know i can do this through windows navigation rule but for every page that has to be opened i will have to write a different navigation rule with different hosted controls and...

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0 Comments

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Category: Unified Service Desk (18)

STATUS DETAILS
Needs Votes