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To deploy Voice CTI Integration in CRM Environment using Avaya Workspaces and Unified service Desk we need to use URL with https and not with http...
http://localhost:5000/?phonenumber=31653563962
The above URL works fine with http and with https it gives error "Connection to the site is not secure."
Following the blog https://neilparkhurst.com/2016/01/01/usd-cti-generic-listener/
http://localhost:5000/?phonenumber=31653563962
The above URL works fine with http and with https it gives error "Connection to the site is not secure."
Following the blog https://neilparkhurst.com/2016/01/01/usd-cti-generic-listener/
STATUS DETAILS
Declined
Administrator on 4/26/2023 4:21:23 AM
Thanks for the idea. There are no new feature investments on USD and we recommend existing customers to plan to migrate to Customer Service Workspace (CSW) app, which is a web based app with OC and unified routing supported. Our future roadmap and investments are targeted at CSW afor all agent/supervisor experience specific to Customer Service. For any questions, feel free to reach out to Fast Trach or Customer Success teams.