Browse through images
It would be great to be able to browse through the attachments when opening one and browse through the rest.
The use case is I have four images in a subgrid, and I want to be able to click "Next" or arrow right and see the next one.
Re-use existing USD session when transfering a chat after a consult chat.
Scenario:
1. Agent 1 receives a chat from a customer. A USD session is opened.
2. Agent 1 wants to ask a colleague for advice, starts a consult for this chat.
3. Agent 2 receives a consult request, upon accepting, this opens a USD session.
4. After cons...
Enable USD to pop up on the windows screen in the forefront when a call come in
When a phone call comes in via RingCentral and it triggers USD to pop with the customer record and the new phone call form, it would be fantastic if USD would open in the windows forefront so the agent can easily see USD instead of having to find the app and bring it forward themselves.
...
Chats getting routed to available agent
conversation getting routed to available agent when customer comes back.
Microsoft Dynamics USD Configuration Data Migration through Azure Devops Pipeline.
We are currently using the Microsoft Dynamics Unified Service Desk for Dynamics 365 Customer Service wherein we are using the Unified Service Desk Reference Data Customizations and are moving the customizations related to it. Currently we are moving the Unified Service Desk Reference Data thro...
Enable https connection to open USD
To deploy Voice CTI Integration in CRM Environment using Avaya Workspaces and Unified service Desk we need to use URL with https and not with http... http://localhost:5000/?phonenumber=31653563962 The above URL works fine with http and with https it gives error "Connection to the site is not sec...
Kanban board in Dynamics 365 CE Service App UI
It would be nice to replace the Service main panel with a Kanban board (Azure DevOps style). This will give clarity to the Queues Teams about To Do - In Progress - Resolved - Closed states for cases.
Unified Service Desk Component Type Timeline Control
Have a hosted control type to host the timeline control in a standalone window. So we can have the Timeline control i.e. in the LeftPanel and the Customer Details in the MainArea with a USD Session. If we have a TimelineControl hosted control type, we are no longer limited to put the timeline co...
USD: Current sub-tab context/URL when we switch between the sub-tabs in USD
Hi, Within USD, under a session tab, if multiple sub-tabs are opened for e.g. contact, opportunity, search etc. If the user switch from one sub tab to another(i.e. from contact to opportunity), the ApplicationTabChange event has fired and it has access to variables which shows the current tab na...
Unified Service Desk should not ask for login credentials if the same user is logged in CRM with same credentials
There should not be any login pop up for user again in Unified Service Desk, if the user is already logged in CRM on the same machine. Plus there should be a way to remember the credentials entered while opening Unified Service Desk Change Credential window. In this way if user opts to remember...