4

Unified Service Desk Component Type Timeline Control

Have a hosted control type to host the timeline control in a standalone window. So we can have the Timeline control i.e. in the LeftPanel and the Customer Details in the MainArea with a USD Session. If we have a TimelineControl hosted control type, we are no longer limited to put the timeline co...

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Category: Unified Service Desk (20)

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Needs Votes
1

USD: Current sub-tab context/URL when we switch between the sub-tabs in USD

Hi, Within USD, under a session tab, if multiple sub-tabs are opened for e.g. contact, opportunity, search etc. If the user switch from one sub tab to another(i.e. from contact to opportunity), the ApplicationTabChange event has fired and it has access to variables which shows the current tab na...

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Category: Unified Service Desk (20)

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Needs Votes
2

Unified Service Desk should not ask for login credentials if the same user is logged in CRM with same credentials

There should not be any login pop up for user again in Unified Service Desk, if the user is already logged in CRM on the same machine. Plus there should be a way to remember the credentials entered while opening Unified Service Desk Change Credential window. In this way if user opts to remember...

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Category: Unified Service Desk (20)

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Needs Votes
1

Open entity/hosted control if clicked from the same page in different tab in USD

I am suggesting a way to open entity in a different tab if user clicks on any lookup record or subgrid from same page. I know i can do this through windows navigation rule but for every page that has to be opened i will have to write a different navigation rule with different hosted controls and...

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Category: Unified Service Desk (20)

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Needs Votes
2

Search text in Chrome hosted page

It would be useful if a Standard Web Application allowed plain text search in web pages when using Chrome Process, ideally opening an input box after the `CTRL+F` combination. CEF# allows the feature with a simple `chromeBrowser.Find(0, textBox.Text, true, false, repeatFind);`. Thank you

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Category: Unified Service Desk (20)

STATUS DETAILS
Needs Votes
7

Integrated Case Management in Dynamics 365 platform

As many customers are using the entire D365 platform, an Integrated Case Management solution is required that spans across Dynamics 365. The current D365 FO Case management is perfect to associate D365 FO records and that is still highly required and we use it for Returns processes (RMA), Finance...

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Category: Unified Service Desk (20)

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Needs Votes
2

Opening attachments in USD

After upgrading to USD 4.1 and using Chrome process, the behavior of opening attachements acts differently than how it did in IE process. In IE process you were able to have the ability to either directly open the download or save to a file location. With Chrome process, the user now doesn't ha...

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Category: Unified Service Desk (20)

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Needs Votes
0

USD - Support for Chromium Extensions

Hello. I suggest that Microsoft release a USD version with support for installing Browser Extensions. In my company we are using the latest version of USD that uses the CefSharpBrowser which uses Chromium Engine. For us it would be extremely important to be able to install a Dynatrace extensio...

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Category: Unified Service Desk (20)

STATUS DETAILS
Needs Votes
1

ClientCaching Citrix Environment

Hi,

I noticed that the mechanism of clientcaching in USD is changed in version 4.1. Now there the caching part is in the roaming profile folder: %appdata%\Microsoft\USD. The extracted customizationfiles are located in the local profile folder: %localappdata%\Microsoft\UnifiedServi...

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Category: Unified Service Desk (20)

STATUS DETAILS
Under Review
9

Ability to start Unified Service Desk for Microsoft Dynamics 365 after changing credentials

On Unified Service Desk for Microsoft Dynamics 365, change credential and sign in with different user in same tenant. Then Unified Service DESK does not start. This behavior is inconvenient. It would be much better if Unified Service DESK starts with no problem after changing user.

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Category: Unified Service Desk (20)

STATUS DETAILS
Needs Votes