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Enable USD to pop up on the windows screen in the forefront when a call come in

Craig Schneider on 11/1/2022 4:47:15 PM

When a phone call comes in via RingCentral and it triggers USD to pop with the customer record and the new phone call form, it would be fantastic if USD would open in the windows forefront so the agent can easily see USD instead of having to find the app and bring it forward themselves.


Category: Unified Service Desk
STATUS DETAILS
Declined
Ideas Administrator

Administrator on 4/26/2023 4:21:36 AM

Thanks for the idea. There are no new feature investments on USD and we recommend existing customers to plan to migrate to Customer Service Workspace (CSW) app, which is a web based app with OC and unified routing supported. Our future roadmap and investments are targeted at CSW for all agent/supervisor experiences specific to Customer Service. For any questions, feel free to reach out to Fast Trach or Customer Success teams.