Scenario:

1. Agent 1 receives a chat from a customer. A USD session is opened.

2. Agent 1 wants to ask a colleague for advice, starts a consult for this chat.

3. Agent 2 receives a consult request, upon accepting, this opens a USD session.

4. After consulting, Agent 1 decides to transfer the chat to Agent 2 completely.

5. Agent 2 receives a transfer request popup. Upon accepting this request, this opens a second USD session, while the first session is still open with the same chat.

Request:

We want to avoid the second session from opening by either:

* Have a built-in way to re-use the existing session if one is already open for this chat.

* Have an additional parameter in the transfer notification that identifies the new transfer request as a consult-transfer, so we can prevent a new session from being created with a condition on this parameter.