4
Have a hosted control type to host the timeline control in a standalone window. So we can have the Timeline control i.e. in the LeftPanel and the Customer Details in the MainArea with a USD Session.
If we have a TimelineControl hosted control type, we are no longer limited to put the timeline control on the contact/account form.
If we have a TimelineControl hosted control type, we are no longer limited to put the timeline control on the contact/account form.
STATUS DETAILS
Declined
Administrator on 7/4/2023 3:58:52 PM
Thanks for the idea. There are no new feature investments on USD and we recommend existing customers to plan to migrate to Customer Service Workspace (CSW) app, which is a web based app with OC and unified routing supported. Our future roadmap and investments are targeted at CSW for all agent/supervisor experiences specific to Customer Service. For any questions, feel free to reach out to Fast Trach or Customer Success teams.