Have a hosted control type to host the timeline control in a standalone window. So we can have the Timeline control i.e. in the LeftPanel and the Customer Details in the MainArea with a USD Session.

If we have a TimelineControl hosted control type, we are no longer limited to put the timeline control on the contact/account form.
Ideas Administrator

Thanks for the idea. There are no new feature investments on USD and we recommend existing customers to plan to migrate to Customer Service Workspace (CSW) app, which is a web based app with OC and unified routing supported. Our future roadmap and investments are targeted at CSW for all agent/supervisor experiences specific to Customer Service. For any questions, feel free to reach out to Fast Trach or Customer Success teams.