Change the look of the custozisable case resolution dialog
In the 2023 wave 1 release the total Time, Billable Time and Remarks fields where removed from the Case Resolution dialog. To get those fields back you have to use the customizable dialog. This is working but the dialog itself looks really ugly and looks like it's not part of the system, it do...
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Resetting Sequence Portion for Auto field
Currently, we can set the sequence and use the regular expression to change the YEAR, MONTH, etc. In some business scenarios, the customer wants to reset the portion of the sequence. For example, the customer wants to reset the last 4 digits of the case number every month/year. As of there are...
Flip timeline on case form
Swapping quickly whether the timeline timeline on case form is in ascending or descending order would bring quick wins as it bypasses the need to load several pages in the timeline in order to get to the first message. This is often needed when a user needs to get to know a case from the very ...
ReUse PCF control(SelectionTreeView) of Subject Field
We do have Subject as a Hierarchy type of System Entity in CRM. Subject lookup field is always present on Case forms for the purpose to solve the type of issues. This subject field contains OOB PCF control ("SelectionTreeView Control") in bac...
Enable on the case summary page to do pre-view of attachment and link to ecomment
This two box to display the quantity of attachment and eComment.
By clicking the Attachment number, a pop up will appear. We can see the progress of each file and can preview the file.
Auto-Post in Case is not set when routing a case
Hello together,
currently we have the problem that when a user selects a case under the "Cases" tab and clicks the "Route" button, it does not generate an auto-post in the timeline of the case.
However, if the user clicks the "Add to queue" button within a cas...
Issue with Power Apps Grid Control
We have noticed two bugs when enabling power apps grid control in case views. Filtering doesn’t work as it should. For example if I try to do filtering selecting “Edit filters” those doesn’t work at all.
Also Owner field shows only Teams not Users. Case Type and Source Type fi...
Identify case changes
Easily identify what information was updated in the cases since you last visited (why did the status change to information provided?).
Retain on the same tab on refresh
when user is working on some tab on the case screen and when the case is refreshed or reloaded then it should retain on the same tab.