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When you assign a case to user and user assign that case to a Team, it should trigger the flow (in my case on assignment i am sending mail to user,) in asynchronous mode the i can be able to assign the case to the Team, but not in Realtime workflow flow.


It would be great it can be done in real time too.

Category: Case Management
STATUS DETAILS
Declined
Ideas Administrator

You can send automated email notifications to the users/team when a case is assigned to them by using Power Automate.

Regards,
PM, Microsoft