Send Email while staying in the timeline
We have about 300 agents and they would like the ability to go into their Ticket(Case) and send an email from right there rather than clicking on the + button and then going to a new screen which does not display all the information on the ticket.
Going to the email screen they loose all...
See all ticket information on the Email Screen
The users in our implementation would like to see the complete ticket(case) details on the Email screen when sending an email. They would like this to make it easy for them to understand the context when responding to an email and provide better information in the email.
List views to include a Page number entry
When on a list view, the ability to enter a page number rather than just the ability to next/prev/last/first.
Sometimes when the list is long and they are working on say page number 3, they would like to jump to page 3 directly rather than going next next.