Make fields on case form header easily editable
When wanting to change fields on the case form header, users have to use the little downward facing arrow to perform the changes. This is perceived too many clicks and to long winded by our users and we would like to have a possibility to perform changes directly in the form header. Fields li...
Category: General (276)
Allow attachments to postcomments
Having attachments on posts is a great improvement. Please also implement this for postcomments, so that users who would like to return an attachment don't have to open a new post.This would save time and keep the timeline communication clean.
Category: Timeline (15)
Allow Kanban board for cases
Currently Kanban boards are not allowed for cases. Please consider making them available, our users would love that and we believe that this can make case handling easier and more modern and state of the art.
Category: Case Management (91)
Allow embedding of PowerBI reports into system dashboards
Our organization would find it very beneficial if embedding of PowerBI reports into system dashboards would be allowed. This would make our lifes a lot easier when sharing dashboards within the organization. It ensures everyone is looking at the right data and people don't build their own stuf...
Category: Reporting and Dashboards (88)