7

Need to see Description in the View without Html Tags-

content of the body of the Email.


Since its has html tags because of the rich text, we need plain text format in the view

Category: Case Management
STATUS DETAILS
Needs Votes
Ideas Administrator

Thanks for your feedback. Would like to understand the ask better. Are you creating a case automatically from email by using Automatic record creation rules and copying the content of the email body to the Description field on case? You can also remove the Rich text editor control from the Description field (if you don't want to use RTE) using the PowerApps maker experience. 

Regards,
PM,
Microsoft