7

Integrated Case Management in Dynamics 365 platform

As many customers are using the entire D365 platform, an Integrated Case Management solution is required that spans across Dynamics 365. The current D365 FO Case management is perfect to associate D365 FO records and that is still highly required and we use it for Returns processes (RMA), Finance...

Read more...

0 Comments

Read more... 0 Comments

Category: Unified Service Desk (25)

STATUS DETAILS
Needs Votes
3

Opening attachments in USD

After upgrading to USD 4.1 and using Chrome process, the behavior of opening attachements acts differently than how it did in IE process. In IE process you were able to have the ability to either directly open the download or save to a file location. With Chrome process, the user now doesn't ha...

Read more...

0 Comments

Read more... 0 Comments

Category: Unified Service Desk (25)

STATUS DETAILS
Needs Votes
0

USD - Support for Chromium Extensions

Hello. I suggest that Microsoft release a USD version with support for installing Browser Extensions. In my company we are using the latest version of USD that uses the CefSharpBrowser which uses Chromium Engine. For us it would be extremely important to be able to install a Dynatrace extensio...

Read more...

0 Comments

Read more... 0 Comments

Category: Unified Service Desk (25)

STATUS DETAILS
Needs Votes
1

ClientCaching Citrix Environment

Hi,

I noticed that the mechanism of clientcaching in USD is changed in version 4.1. Now there the caching part is in the roaming profile folder: %appdata%\Microsoft\USD. The extracted customizationfiles are located in the local profile folder: %localappdata%\Microsoft\UnifiedServi...

Read more...

0 Comments

Read more... 0 Comments

Category: Unified Service Desk (25)

STATUS DETAILS
Under Review
9

Ability to start Unified Service Desk for Microsoft Dynamics 365 after changing credentials

On Unified Service Desk for Microsoft Dynamics 365, change credential and sign in with different user in same tenant. Then Unified Service DESK does not start. This behavior is inconvenient. It would be much better if Unified Service DESK starts with no problem after changing user.

Read more...

0 Comments

Read more... 0 Comments

Category: Unified Service Desk (25)

STATUS DETAILS
Needs Votes
0

User Setting Dropdown / Optionset

Available system options such as ResetDesktopCache should be available in the name field as an option set dropdown with add new option.

Read more...

0 Comments

Read more... 0 Comments

Category: Unified Service Desk (25)

STATUS DETAILS
Needs Votes
0

Connect USD Entity Searches w/ Parameterized Views/Saved Views

When defining a new entity search in addition to being able to paste fetch xml provide the ability to call a saved view. Having to download fetch xml and then edit for parameters and cut and paste into notepad is not optimal. A better way would be the ability to define parameters in the views ...

Read more...

0 Comments

Read more... 0 Comments

Category: Unified Service Desk (25)

STATUS DETAILS
Needs Votes
1

Unified Service Desk - Include paging to retrieve USD entity data

Hi All,

Current USD client is bound to 5000 record limit for download(FetchXml) and records more than this limit is not downloaded to USD client.  USD users who are using more than this limit facing discrepancy issue between CRM and USD.

It is good to include pag...

Read more...

0 Comments

Read more... 0 Comments

Category: Unified Service Desk (25)

STATUS DETAILS
Declined
3

Event for USD Close

My customer has a requirement that USD should not be closed while there is an active call. The customer LOB applications support this behavior but when they are hosted in USD, they could be closed if agent accidentally hits the close button on USD.

It will be good to have an event say ...

Read more...

2 Comments

Read more... 2 Comments

Category: Unified Service Desk (25)

STATUS DETAILS
Needs Votes
0

"Condition Explained" Column in Debugger

Hi

This is regarding the "Conditions" column in Debugger. When we are dealing with some complex conditions (some thing like checking with Dates, string functions etc in the conditions) it might be difficult to understand why the condition is failing. If we can place a new column over t...

Read more...

1 Comments

Read more... 1 Comments

Category: Unified Service Desk (25)

STATUS DETAILS
Needs Votes