Unified Service Desk should not ask for login credentials if the same user is logged in CRM with same credentials
There should not be any login pop up for user again in Unified Service Desk, if the user is already logged in CRM on the same machine. Plus there should be a way to remember the credentials entered while opening Unified Service Desk Change Credential window. In this way if user opts to remember...
Open entity/hosted control if clicked from the same page in different tab in USD
I am suggesting a way to open entity in a different tab if user clicks on any lookup record or subgrid from same page. I know i can do this through windows navigation rule but for every page that has to be opened i will have to write a different navigation rule with different hosted controls and...
Support for 32 bit Unified Service Desk
The solution to embed Omnichannel inside of USD is not supported by the 32 bit version of USD. Can this be fixed?
Search text in Chrome hosted page
It would be useful if a Standard Web Application allowed plain text search in web pages when using Chrome Process, ideally opening an input box after the `CTRL+F` combination. CEF# allows the feature with a simple `chromeBrowser.Find(0, textBox.Text, true, false, repeatFind);`. Thank you
Integrated Case Management in Dynamics 365 platform
As many customers are using the entire D365 platform, an Integrated Case Management solution is required that spans across Dynamics 365. The current D365 FO Case management is perfect to associate D365 FO records and that is still highly required and we use it for Returns processes (RMA), Finance...
Opening attachments in USD
After upgrading to USD 4.1 and using Chrome process, the behavior of opening attachements acts differently than how it did in IE process. In IE process you were able to have the ability to either directly open the download or save to a file location. With Chrome process, the user now doesn't ha...
USD - Support for Chromium Extensions
Hello. I suggest that Microsoft release a USD version with support for installing Browser Extensions. In my company we are using the latest version of USD that uses the CefSharpBrowser which uses Chromium Engine. For us it would be extremely important to be able to install a Dynatrace extensio...
ClientCaching Citrix Environment
Hi,
I noticed that the mechanism of clientcaching in USD is changed in version 4.1. Now there the caching part is in the roaming profile folder: %appdata%\Microsoft\USD. The extracted customizationfiles are located in the local profile folder: %localappdata%\Microsoft\UnifiedServi...
Ability to start Unified Service Desk for Microsoft Dynamics 365 after changing credentials
On Unified Service Desk for Microsoft Dynamics 365, change credential and sign in with different user in same tenant. Then Unified Service DESK does not start. This behavior is inconvenient. It would be much better if Unified Service DESK starts with no problem after changing user.
User Setting Dropdown / Optionset
Available system options such as ResetDesktopCache should be available in the name field as an option set dropdown with add new option.