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The solution to embed Omnichannel inside of USD is not supported by the 32 bit version of USD.
Can this be fixed?
Can this be fixed?
STATUS DETAILS
Declined
Administrator on 7/4/2023 3:58:54 PM
Thanks for the idea. There are no new feature investments on USD and we recommend existing customers to plan to migrate to Customer Service Workspace (CSW) app, which is a web based app with OC and unified routing supported OOB. Our future roadmap and investments are targeted at CSW for all agent/supervisor experiences specific to Customer Service.
Migrate to Customer Service workspace | Microsoft Learn
For any questions, feel free to reach out to Fast Trach or Customer Success teams.