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User Setting Dropdown / Optionset

Valter Borges on 4/4/2018 5:59:25 PM
Available system options such as ResetDesktopCache should be available in the name field as an option set dropdown with add new option.



Category: Unified Service Desk
STATUS DETAILS
Declined
Ideas Administrator

Administrator on 7/4/2023 3:58:57 PM

Thanks for the idea. There are no new feature investments on USD and we recommend existing customers to plan to migrate to Customer Service Workspace (CSW) app, which is a web based app with OC and unified routing supported OOB. Our future roadmap and investments are targeted at CSW for all agent/supervisor experiences specific to Customer Service. 
Migrate to Customer Service workspace | Microsoft Learn

For any questions, feel free to reach out to Fast Trach or Customer Success teams.