Distributed Order Management - Wholesale Related Requirement
Distributed Order Management - Wholesale (non-direct to customer) Related Requirement (1) Factor “Requested delivery date” & ATP & Customer Priority in DOM processing (2) Expand to non-Retail orders (3) B2B capabilities (4) DC Fulfillment
Unable to return money for products which have not been picked up
This is regarding payments which have been made with 100% deposit and customer is unable to return money for products which have not been picked up. For example: 3 items – 1 is going to be picked , 2nd may be canceled and the 3rd one would like to be refunded. The request here is to be able to...
In 2021 there will be capabilities allowing users to edit partially fulfilled orders. When these capabilities are released, users will be able to void or change/reduce quantity on unprocessed or partially processed lines. This action results in a lowering of the order total. When this occurs, if the order total is now lower than the available unsettled deposits, a refund amount due will be calculated and can be issued from the POS. Please look for the "Edit Partially Fulfilled Orders" feature when it becomes available as GA - pieces of this are now in Preview only as of 10.0.14 with a current plan to move this feature to Generally Available status in version 10.0.17 which would be an April 2021 GA date. Thank you - Holly Haines, Principal Program Manager.
B2B Sales Agreements
Sales agreements are not currently supported in D365 Commerce. This is a feature used by many businesses and so would be useful in B2B scenarios.
The feature is now completed and is available with 2022 Wave 1.
Administrator
(1) Factor “Requested delivery date”& ATP - Inventory operations can be performance blockers due to design of inventory transactions/summary in Finance and Operations. Hence Distributed Order Management uses a view built to look up inventory specifically to achieve this performance. In order to look up ATP quantity, we will need to find another high performing data source to read this data and also be able to mark Purchase Orders. There isn't one available today in the system that supports this capability.
2) Customer Priority in DOM processing - This can be achieved today with having multiple DOM Profiles and using Sales order origin to populate the customer priority and running DOM tasks for these profiles in an order that you want for optimization.
(2) Expand to non-Retail orders - DOM in Commerce/F&O is targetted towards Commerce customers and is not currently planned to be expanded to non-Retail orders.
(3) B2B capabilities - Supported today
(4) DC Fulfillment - Supported today