36

"Allow on account" parameter also applicable from the POS

Today a parameter exists on the customer details form to enable or to disable payments with the payment method "Customer" so that it's booked on the customer balance. However, this parameter only applies on call center sales orders, not on sales made via the POS. As this is an inconsistency fr...

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1 Comments

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Category: Order capture and checkout (118)

STATUS DETAILS
Completed
Ideas Administrator

This has been implemented and you can enable the feature "Customer account payment in POS honors 'Allow on account' flag" in the feature management.

22

Sales quotation pick-up mode of delivery

If the user is associated with a callcenter and the pick-up mode of delivery i set up in the Commerce parameters, the delivery address changes to the store address if the pick-up mode of delivery is selected in a sales order. This is not the case if you create a sales quotation. There should be n...

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0 Comments

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Category: Order capture and checkout (118)

STATUS DETAILS
Completed
Ideas Administrator

We have created a bug for it and so it should be released with 2023 Wave 1

13

Change due window in POS

When performing a payment in POS a Change due window always comes up and demands an action by the cashier. This forces the cashier to make extra button klicks and prolongs the time it takes to finnish a transaction since the receipt won't come out until OK have been pressed. I wish that Microsof...

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5 Comments

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Category: Order capture and checkout (118)

STATUS DETAILS
Completed
Ideas Administrator

This was done a few years ago based on a configuration of a functionality profile. The link to doc is in the comments

12

User does not have ability to directly add item to new order template b2b

Requesting the ability to add items straight away upon creation of template on b2b sites, that would help to add quickly the items to the template.

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0 Comments

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Category: Order capture and checkout (118)

STATUS DETAILS
Completed
Ideas Administrator

With 10.0.37, we have improved the user experience of adding the items directly from the order template details form. The user will additionally be able to select a catalog from which the product is being added to the order template.

11

Re-ordering from order history and order templates when using e-commerce B2B catalogs

When we enable the feature to use B2B catalogs in Retail and commerce module ("Enable use of multiple catalogs on retails channels.") then, re-ordering from order history and from order template stop working.

 

Since most B2B customers are usually buying the same products ...

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0 Comments

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Category: Order capture and checkout (118)

STATUS DETAILS
Completed
Ideas Administrator

This idea is now completed. With 10.0.37, the order templates and order history  completely support the B2B catalogs.

10

Unable to return money for products which have not been picked up

This is regarding payments which have been made with 100% deposit and customer is unable to return money for products which have not been picked up. For example: 3 items – 1 is going to be picked , 2nd may be canceled and the 3rd one would like to be refunded. The request here is to be able to...

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1 Comments

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Category: Order capture and checkout (118)

STATUS DETAILS
Completed
Ideas Administrator

In 2021 there will be capabilities allowing users to edit partially fulfilled orders.  When these capabilities are released, users will be able to void or change/reduce quantity on unprocessed or partially processed lines.  This action results in a lowering of the order total.  When this occurs, if the order total is now lower than the available unsettled deposits, a refund amount due will be calculated and can be issued from the POS.  Please look for the "Edit Partially Fulfilled Orders" feature when it becomes available as GA - pieces of this are now in Preview only as of 10.0.14 with a current plan to move this feature to Generally Available status in version 10.0.17 which would be an April 2021 GA date.   Thank you - Holly Haines, Principal Program Manager.

7

Suspended transaction retention period

Please add the ability to specify a time period for which suspended transactions are retained at the channel database. This should be by a number of days. Once the time has been reached the suspended transaction should be removed from the recall order screen. Customers are explaining that cust...

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1 Comments

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Category: Order capture and checkout (118)

STATUS DETAILS
Completed
Ideas Administrator

This was implemented using the POS functionality profile configuration "Void when closing shift" which will force the user to void the suspended transactions

3

B2B Sales Agreements

Sales agreements are not currently supported in D365 Commerce. This is a feature used by many businesses and so would be useful in B2B scenarios.

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0 Comments

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Category: Order capture and checkout (118)

STATUS DETAILS
Completed
Ideas Administrator

The feature is now completed and is available with 2022 Wave 1.

3

Ability to configure the auto-generated order confirmation number from eCommerce

Currently, the order confirmation number is automatically generated using the email address entered during checkout. This should be configurable to something that does not use sensitive information.

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0 Comments

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Category: Order capture and checkout (118)

STATUS DETAILS
Completed
Ideas Administrator

The format for the channel reference ID that is generated for e-commerce orders, POS customer orders, and call center orders is now a more secure 12 character base32 ID. To enable the new channel reference ID format, enable the "Enable generation of a stronger channel reference ID" and "Generate a consisten channel reference ID format across channels" feature switches in Headquarters. 

1

Return and Home delivery/ pickup in the same POS order

The customer is visiting the store to return a product and buy a product that should be delivered to their home.

Current POS do not allow that as the return line requires a mode of delivery.

We need to first return the item and take a credit memo. Create a new sales order for the n...

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0 Comments

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Category: Order capture and checkout (118)

STATUS DETAILS
Completed
Ideas Administrator

This functionality exists currently. If the feature "Unified return processing experience in POS" is enabled then the POS supports this capability. However, if the above feature is not enabled, then you can turn on a configuration in Commerce parameters -> customer orders which will create return orders as sales orders. Once the return orders are created as sales orders then it supports both positive and negative lines on a single order/transaction in POS. Refer to the document below where it states that with the unified return feature, the system enables this capability by default and then in this case, the configuration mentioned above will not be shown in the commerce parameters.

Create returns in POS - Commerce | Dynamics 365 | Microsoft Learn