Hej,

We are planning to go live with the new B2B Commerce solution in Q3 2023.

As adressed before we urgently need a text field in the checkout, where our customers can leave a comment before finally placing an order. The comments our customers add to their orders today vary a lot and have different lengths so it should be possible to type at least 500 characters. The comments need to be highlightet somewhere in d365 backend for the customer service team once an order placed in the webshop arrives so the team can take action.

Going on with the Commerce solution the future solution should look like: if an order has a comment the order should be ‘stopped’ and not automatically create a load to get packed and shipped. This is a future scenario – I just want to mention it now so it can be thought in…

THank you

CHristina