45

Add new products to customer orders during pick-up process

Currently when using the customer order functionality user are not able to add products to the transaction at the time of customer pickup. These order are also locked in the order fulfillment screen from editing once the picking process has been completed. This makes it difficult to up-sell cu...

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2 Comments

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Category: Order operations (33)

STATUS DETAILS
Under Review
Ideas Administrator

Thank you for the product suggestion! We will continue to monitor this idea and the votes to determine if it will be given a position in our backlog.  -Holly Haines, Principal Program Manager

38

Warning at POS when item inventory is zero in D365

This suggestion is for the POS to provide a warning when the inventory of an item you are trying to sell is zero (as represented in D365 on-hand amounts). This will warn that the inventory of that item will go into the negative. Also, some companies may not want inventory to ever go negative, ...

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2 Comments

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Category: Order operations (33)

STATUS DETAILS
Under Review
Ideas Administrator

Thank you for the suggestion. As you may be aware, historically inventory is not managed in the channel database and is only obtained via a real-time service call. To have to validate on-hand as items are added to the cart via RTS calls would have a potentially negative performance impact. We have recently released a channel side on-hand calculation. You can read more about it here: Calculate inventory availability for retail channels. A next step for us will be to evaluate an feature to warn or perhaps even prevent the sale if channel-side calculation shows on-hand of 0. Please note the channel-side inventory is still just an estimation and therefore blocking the sale of an item based on this has its risks, so this would never be standard behavior, but could be a configuration option. We have no information at this time as to when this additional warning or blocking of inventory will be funded for the product. Please keep your eye on our release plans. - Holly Haines, Principal Program Manager, Dynamics 365 Commerce

34

Distributed Order Management - Wholesale Related Requirement

Distributed Order Management - Wholesale (non-direct to customer) Related Requirement (1) Factor “Requested delivery date” & ATP & Customer Priority in DOM processing​ (2) Expand to non-Retail orders (3) B2B capabilities (4) DC Fulfillment

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0 Comments

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Category: Order operations (33)

STATUS DETAILS
Under Review
20

Owner Tracking dimension supported in Retail

It would be good to support in Retail Owner Tracking dimension at least in similar scope like supporting BatchId. According to document Owner tracking dimension is not supported in Retail: https://docs.microsoft.com/en-us/dynamics365/commerce/work-with-store-inventory There should be default valu...

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0 Comments

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Category: Order operations (33)

STATUS DETAILS
Needs Votes
19

Mark item as excluded from retail return transactions

We are working with a retailer that requires a paper bag be issued with each sale. The bag is inventoried and has a Sales Price that contributes to the subtotal of the cart. Without having to implement a custom return policy, it would be beneficial to be able to mark an item as excluded from re...

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3 Comments

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Category: Order operations (33)

STATUS DETAILS
Under Review
17

When creating a new salesorder and adding a project ID to it, the sales order is not created as a callcenter order

When creating a new salesorder and adding a project ID to it, the sales order is not created as a Callcenter order. There are customers which their entire sales setup is based on sales orders with project id's and based on Callcenter functionality. A creation and posting of project sales orders i...

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0 Comments

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Category: Order operations (33)

STATUS DETAILS
Under Review
Ideas Administrator

Thank you for your idea.  At this time we do not have any funded investment to have the Commerce order management process support SCM's Project orders capabilities.  We will continue to monitor this area to understand the number of customers who use or need to use this capability.  While the Commerce application sits inside of the larger ERP footprint, Commerce/Call Center does not support every capability that would be supported by standard Supply Chain order management.   Projects is one of these capabilities we currently do not support.  - Holly Haines, Principal Program Manager

16

Ability to mark a product as non-returnable

Retailers run clearance or final sales fairly often for a variety of reasons (primary one being ability to get rid of the inventory). Most of the times, it also means that these products are non-returnable. In addition to clearance scenarios, retailers sometimes collect donations for charities an...

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2 Comments

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Category: Order operations (33)

STATUS DETAILS
New
15

Async Customer Order creation between stores

Asynchronous customer orders are not supported in different stores that Have the "Async" functionality on. How to: create a customer order in store "A" that is with Async mode on, and then complete the order in store "B" where an available worker can fulfill the order. It is important to have As...

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0 Comments

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Category: Order operations (33)

STATUS DETAILS
Under Review
Ideas Administrator

Thank you for this idea, but it is not clear what the idea is.   If Async mode is enabled (which is done either through feature management or functionality profiles depending on your version), then there is a delay (timing of this delay will depend on batch job scheduling) from the time the order gets created in Store A until it is synced to HQ.  But we don't use Async for order retrieval, this is always a realtime service call.   So if the order created in Store A is supposed to be fulfilled by Store B, then as soon as the Store A order is synced to HQ, Store B will be able to retreive it and fulfill it via Order Recall or Order Fulfillment operations in POS.   Please update or add comments to your idea to clarify further - but it's not clear from the message what this product idea is.  Thank you - Holly Haines, Principal Program Manager - Dynamics 365 Commerce.

15

MPOS Receipt: Credit Memo Number Scannable Bar Code

The receipt number and Customer Order is a scannable bar code, but the Credit memo is not on the Receipt and needs to be. The credit memo number sequence is usually pretty long and has to be keyed in by a user to be consumed in the POS. No credit memo bar code field is available in the receipt d...

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4 Comments

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Category: Order operations (33)

STATUS DETAILS
Under Review
14

Make deposit default configurable at delivery method/mode level

A regular request from customers I have seen, is that they would expect different deposit values, dependant on whether the customer is having an item home delivered, or to collect from another store. Home delivery often requires the customer to pay in full up front. Where as collect at another s...

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0 Comments

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Category: Order operations (33)

STATUS DETAILS
Under Review