16

Allow users to be connected to multiple call centres / allow call centre to be selected on the sales order

Allow users to be connected to multiple call centres/Allow call centre to be selected on the order by the user. A user may be a call centre user for a company that has multiple departments. eg. Departments of Homeware, Men's clothing, etc. If each department was set up as separate call centres, ...

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2 Comments

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Category: Order operations (55)

STATUS DETAILS
Under Review
Ideas Administrator

Thank you for this idea.  We are aware of a need to allow a single user to support creating and managing orders for multiple call centers.  While we do not have any immediate plans to support this requirement.  We will keep your request in our backlog.   Thank you.   Holly Haines - Principal Program Manager, Dynamics 365 Commerce.

10

Distributed order management for cross company orders

In companies that own many brands with different legal entities and stores it would be useful to be able to use DOM for cross company orders. Example a customer would be than able to order from ecommerce relying to one company picking up at a store of another legal entity with inventory informati...

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0 Comments

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Category: Order operations (55)

STATUS DETAILS
Needs Votes