68

Please provide the ability to report on where is the contact in the customer journey

At this moment, when we see the customer journey progress, we can only see via Insight form where it shows how many successful, failed, in progress. But we could not report who is in what stage in the journey. Also from the contact point of view, I would like to be able to see what customer jo...

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3 Comments

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Category: Customer Journey (45)

STATUS DETAILS
Needs Votes
Ideas Administrator

Thank you for submitting this idea. This feature is currently not in our roadmap. We have added this to our feature backlog and we will continue to monitor the voting on this request.

54

Allow test runthroughs of customer journeys

It would be nice to have a test mode available for customer journeys with some options like: - override the target segments to a list of internal testing users - allow manual skipping ahead in time to test scheduler tiles

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1 Comments

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Category: Customer Journey (45)

STATUS DETAILS
Needs Votes
32

Add tiles to a live (editable) customer journey

Currently, it is not possible to add new tiles (emails, planners, etc.) to a customer journey that has the status reason "live, editable". However, when working with a nurture stream, it is a must have to be able to add new tiles while the customer journey is still running. Something that is c...

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3 Comments

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Category: Customer Journey (45)

STATUS DETAILS
Needs Votes
28

throttling outgoing emails

include the functionality to schedule how many mails per campaign are allowed to be sent every minute/hour/week/.. in order to balance the number of outgoing emails and to be able to halt any campaign in case of an error that slipped through the testing process. 2 main reasons for this demand:...

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0 Comments

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Category: Customer Journey (45)

STATUS DETAILS
Under Review
27

Add Flow Tile to Customer Journey

Today, we have a tile for Workflow in the Customer Journey. Many of our customers are receiving the message to convert their workflows to flow. Can you add a Flow tile to the Customer Journey?

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1 Comments

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Category: Customer Journey (45)

STATUS DETAILS
Needs Votes
20

merge branches again after trigger splitt

Please provide the functionality to merge two or more branches again after they have been splitted through a trigger. Use Case: I have an invitation Email for an event and set a trigger for non-openers with an reminder email. In the current situation I do not have the ability to integrate the ...

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0 Comments

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Category: Customer Journey (45)

STATUS DETAILS
Under Review
18

Integrate SMS, Chat, Power Virtual Agent and Whatsapp in the Customer Journey

To enhance the product within the customer's journey, the SMS, Chat, Virtual Power Agent and WhatsApp channels should be integrated as part of the setup process.

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2 Comments

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Category: Customer Journey (45)

STATUS DETAILS
New
16

Have a "customer data" tile to split journeys starting from customer information evaluations

It would be very useful to "split" journey paths starting from an evaluation of a customer information (stored on Dynamics and on Customer insight). For example: "one a new prospect arrives, I wait two days and after that if it is not a customer, send an email communi...

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3 Comments

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Category: Customer Journey (45)

STATUS DETAILS
Needs Votes
15

Use lead entity in customer journey and email marketing

As a customer and consultant I like to have the possibility to use the leaf entity in a customer journey to send marketing emails. A lot of clients use lead as a prospect funnel and now D365 marketing is only built for contact marketing

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0 Comments

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Category: Customer Journey (45)

STATUS DETAILS
Needs Votes
15

Pass parameters through customer journey to allow for custom data mapping

It would great to be able to map in custom data to emails and other activities in the Customer Journey. Allow for Customer journey to be triggered on contact related entity, where you can bring the data from this related entity into the customer journey and use this in your communication. This...

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1 Comments

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Category: Customer Journey (45)

STATUS DETAILS
Needs Votes
Ideas Administrator

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