Please provide the ability to report on where is the contact in the customer journey
At this moment, when we see the customer journey progress, we can only see via Insight form where it shows how many successful, failed, in progress. But we could not report who is in what stage in the journey. Also from the contact point of view, I would like to be able to see what customer jo...
Allow test runthroughs of customer journeys
It would be nice to have a test mode available for customer journeys with some options like: - override the target segments to a list of internal testing users - allow manual skipping ahead in time to test scheduler tiles
throttling outgoing emails
include the functionality to schedule how many mails per campaign are allowed to be sent every minute/hour/week/.. in order to balance the number of outgoing emails and to be able to halt any campaign in case of an error that slipped through the testing process. 2 main reasons for this demand:...
Add tiles to a live (editable) customer journey
Currently, it is not possible to add new tiles (emails, planners, etc.) to a customer journey that has the status reason "live, editable". However, when working with a nurture stream, it is a must have to be able to add new tiles while the customer journey is still running. Something that is c...
Pass parameters through customer journey to allow for custom data mapping
It would great to be able to map in custom data to emails and other activities in the Customer Journey. Allow for Customer journey to be triggered on contact related entity, where you can bring the data from this related entity into the customer journey and use this in your communication. This...
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Deletion of Customer Journeys
Please add the ability to deleate obsolete customer journeys. Currently the button "delete" is visible when you're in the Customer Journey Overview. When you then select a Customer Journey to delete it, the Button is away, so you cannot delete the customer journey.
You can now delete expired (i.e. obsolete) or stopped journeys besides draft journeys. For detailed list of behaviors supported, please refer to:
merge branches again after trigger splitt
Please provide the functionality to merge two or more branches again after they have been splitted through a trigger. Use Case: I have an invitation Email for an event and set a trigger for non-openers with an reminder email. In the current situation I do not have the ability to integrate the ...
Map Fields from Parent Contanct to New Lead Created by Journey
When a new lead is created by a Customer Journey - it copies over Name, Phone, and Email from the Contact record. However, there are other fields in the Contact record that customer's want to add to the new Lead record. For example, Company Name should also be populated. Provide a way to ident...
Customer journey start date
Customer Journey start date and time are automatically set with a default value (current time + 1 hour) when creating a Customer Journey and when it's activated there is no way to change it anymore The start date and time should be only manually entered with no predefined value set by the syst...
Execute past Start Dates at Go Live
It seems that the current specification of going live on a customer journey is to ignore any events with StartDate that have already passed. It would be useful to have the option to retroactively process all past events when going live.
Administrator
Thank you for submitting this idea. This feature is currently not in our roadmap. We have added this to our feature backlog and we will continue to monitor the voting on this request.