44

PDF creation for Microsoft Field Service Mobile App (Version 11.2.203.0

We urgently need back the pdf creation possibility in the Microsoft Field Service Mobile App (Version 11.2.203.0). All our reports base on that functionality. PDF creation was available in the former Microsoft Field Service Mobile App and it is available in the current non MS branded app.

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7 Comments

Read more... 7 Comments

Category: Mobile (72)

STATUS DETAILS
Completed
Ideas Administrator

PDF reports generation is available in FSM-Xamarin app version 12.1.212+

PDF report generation is available in the D365 Field Service Mobile application via PCF control: Field Service technician service reporting | Microsoft Docs

Thanks,

Field Service PM Team 

 

38

List of open work orders as a Bing Map view

To switch from the pesky Woodford app to Field Service Mobile, I just need one more feature: The expiring Resco Mobile App can switch between open work orders as a list or as a map view. This map view is great. Use case: The service technician has completed his work orders in the early afternoon ...

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1 Comments

Read more... 1 Comments

Category: Mobile (72)

STATUS DETAILS
Completed
Ideas Administrator

We now support a Map view of Bookings within the D365 Field Service Mobile application.

Booking maps in Dynamics 365 Field Service | Microsoft Docs

Thanks,

Field Service PM Team

28

Support web resources in the offline mode (Android and IOS)

Not having this functionality will have a direct negative impact on multiple Microsoft customers using the Field Service solution when trying to migrate over to the new Field Service mobile app. Scenario: When working with the Resco Mobile app, we were able to extend the mobile experience with...

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1 Comments

Read more... 1 Comments

Category: Mobile (72)

STATUS DETAILS
Under Review
Ideas Administrator

Thank you for this feedback. We are reviewing this request.

 

Thanks,

Field Service Mobile PM Team.

24

Allowing users to access Online Mode when "Offline Sync" option is on

* The current behavior which does not meet the business requirement: - When user turn on "Offline Sync" option, they will be put in the Offline mode and cannot perform real-time task in the Field Service mobile app. - But if users turn off "Offline Sync" option to be in the Online mode, and they ...

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5 Comments

Read more... 5 Comments

Category: Mobile (72)

STATUS DETAILS
Under Review
Ideas Administrator

Thank you for the feedback. We will evaluate this as a future enhancement.

 

Thank you,

Field Service Mobile PM Team

21

Support SharePoint in offline mode

It would be very nice to able to access documents saved in SharePoint for each record in the mobile app in offline mode. Right now this is not supported. I know SharePoint documents is supported in online mode. But we can't afford people not to be able to do work on the ipad without in case of po...

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0 Comments

Read more... 0 Comments

Category: Mobile (72)

STATUS DETAILS
Needs Votes
19

Background App Refresh/Offline Sync

Dears, Hope everyone is doing great. For one of our customer we are migrating from MS native Field service mobile app (Xamarin) to PowerApp Field service. In the new app offline sync was configured, when user switch to another and keep the PowerApp running in the background and switch back to P...

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7 Comments

Read more... 7 Comments

Category: Mobile (72)

STATUS DETAILS
Declined
Ideas Administrator

Hello,

Thank you for the feedback. Due to device OS limitations the Field Service Mobile applicaiton will not sync while in the background on iOS. However, on Android the application will continue to sync provided there are enough device resources available to the application.  This is the same behavior that you would observe with the legacy Field Service Mobile - Xamarin application which will be under the same device based limitations.  If Offline sync is paused due to app being moved to the background or closed, it will resume from where it left off once the application resumes.

If you have further questions on this please reach out to Field Service Mobile Feedback fsmfeedback@microsoft.com

 

Thank you,

Field Service Mobile PM Team

 

19

Inspections for Field Service Mobile

Many times a service call will need the ability to include an inspection or inspections with the service. This includes multiple types of data and would be similar in nature to a Voice of The Customer style inspection report. 

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4 Comments

Read more... 4 Comments

Category: Mobile (72)

STATUS DETAILS
Completed
Ideas Administrator

Inspections capabilities are now avialable for Field Service Mobile.

Thank You,

Field Service Mobile Team. 

18

Enhancement of customization and reorganisation of the "New/Plus" Buttons in Field Service Mobile App

The "New/Plus" buttons most often confuse the clients. Ask was if the top one can be hidden and/or the bottom one.

The reason of the Question was raised that in some form you have three possibilities to create new records: on the top, on the bottom and and in subgrids under the three do...

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1 Comments

Read more... 1 Comments

Category: Mobile (72)

STATUS DETAILS
Needs Votes
16

D365 Field Service Mobile Reports PCF Multi-page Support

As of now you can create a mobile report using the OOB PCF control from Microsoft. Furthermore, you can customize this PCF control to you needs.


Right now a multi page support is missing which means once you have more records to report for one page it continuous on the next pa...

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0 Comments

Read more... 0 Comments

Category: Mobile (72)

STATUS DETAILS
New
16

Customization of the Calendar Control in Field Service Mobile MDA 2020 app

Make it possible to customize the out of the box calendar control in the Field Service Mobile App 2020 Model Driven App We want to change the fields, fe. “Incident type” which is displayed on the bookings card form in the Calendar View in the Field Service Mobile App 2020 Model Driven App.

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1 Comments

Read more... 1 Comments

Category: Mobile (72)

STATUS DETAILS
Completed
Ideas Administrator

Hello,

The ability to customize the fields within the Field Service Mobile calendar control is now available. For steps to configure please refer to documentation here: Customize the Field Service (Dynamics 365) mobile app sitemap, forms, and views | Microsoft Docs