44

PDF creation for Microsoft Field Service Mobile App (Version 11.2.203.0

We urgently need back the pdf creation possibility in the Microsoft Field Service Mobile App (Version 11.2.203.0). All our reports base on that functionality. PDF creation was available in the former Microsoft Field Service Mobile App and it is available in the current non MS branded app.

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7 Comments

Read more... 7 Comments

Category: Mobile (49)

STATUS DETAILS
Completed
Ideas Administrator

PDF reports generation is available in FSM-Xamarin app version 12.1.212+

PDF report generation is available in the D365 Field Service Mobile application via PCF control: Field Service technician service reporting | Microsoft Docs

Thanks,

Field Service PM Team 

 

38

List of open work orders as a Bing Map view

To switch from the pesky Woodford app to Field Service Mobile, I just need one more feature: The expiring Resco Mobile App can switch between open work orders as a list or as a map view. This map view is great. Use case: The service technician has completed his work orders in the early afternoon ...

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1 Comments

Read more... 1 Comments

Category: Mobile (49)

STATUS DETAILS
Completed
Ideas Administrator

We now support a Map view of Bookings within the D365 Field Service Mobile application.

Booking maps in Dynamics 365 Field Service | Microsoft Docs

Thanks,

Field Service PM Team

22

Support web resources in the offline mode (Android and IOS)

Not having this functionality will have a direct negative impact on multiple Microsoft customers using the Field Service solution when trying to migrate over to the new Field Service mobile app. Scenario: When working with the Resco Mobile app, we were able to extend the mobile experience with...

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1 Comments

Read more... 1 Comments

Category: Mobile (49)

STATUS DETAILS
Under Review
Ideas Administrator

Thank you for this feedback. We are reviewing this request.

 

Thanks,

Field Service Mobile PM Team.

19

Inspections for Field Service Mobile

Many times a service call will need the ability to include an inspection or inspections with the service. This includes multiple types of data and would be similar in nature to a Voice of The Customer style inspection report. 

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4 Comments

Read more... 4 Comments

Category: Mobile (49)

STATUS DETAILS
Completed
Ideas Administrator

Inspections capabilities are now avialable for Field Service Mobile.

Thank You,

Field Service Mobile Team. 

17

Background App Refresh/Offline Sync

Dears, Hope everyone is doing great. For one of our customer we are migrating from MS native Field service mobile app (Xamarin) to PowerApp Field service. In the new app offline sync was configured, when user switch to another and keep the PowerApp running in the background and switch back to P...

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7 Comments

Read more... 7 Comments

Category: Mobile (49)

STATUS DETAILS
Declined
Ideas Administrator

Hello,

Thank you for the feedback. Due to device OS limitations the Field Service Mobile applicaiton will not sync while in the background on iOS. However, on Android the application will continue to sync provided there are enough device resources available to the application.  This is the same behavior that you would observe with the legacy Field Service Mobile - Xamarin application which will be under the same device based limitations.  If Offline sync is paused due to app being moved to the background or closed, it will resume from where it left off once the application resumes.

If you have further questions on this please reach out to Field Service Mobile Feedback fsmfeedback@microsoft.com

 

Thank you,

Field Service Mobile PM Team

 

16

Customization of the Calendar Control in Field Service Mobile MDA 2020 app

Make it possible to customize the out of the box calendar control in the Field Service Mobile App 2020 Model Driven App We want to change the fields, fe. “Incident type” which is displayed on the bookings card form in the Calendar View in the Field Service Mobile App 2020 Model Driven App.

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1 Comments

Read more... 1 Comments

Category: Mobile (49)

STATUS DETAILS
Completed
Ideas Administrator

Hello,

The ability to customize the fields within the Field Service Mobile calendar control is now available. For steps to configure please refer to documentation here: Customize the Field Service (Dynamics 365) mobile app sitemap, forms, and views | Microsoft Docs

11

Allowing users to access Online Mode when "Offline Sync" option is on

* The current behavior which does not meet the business requirement: - When user turn on "Offline Sync" option, they will be put in the Offline mode and cannot perform real-time task in the Field Service mobile app. - But if users turn off "Offline Sync" option to be in the Online mode, and they ...

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2 Comments

Read more... 2 Comments

Category: Mobile (49)

STATUS DETAILS
Under Review
Ideas Administrator

Thank you for the feedback. We will evaluate this as a future enhancement.

 

Thank you,

Field Service Mobile PM Team

10

Bluetooth support in Field Service Mobile PowerApp

I would like to have the possibility to use Bluetooth functionality within the Field Service PowerApp. At this moment no Bluetooth API is supported. We need this for engineers in the field who conduct measurements with gas analyzer devices. We need to connect to these gas analyzer devices in orde...

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2 Comments

Read more... 2 Comments

Category: Mobile (49)

STATUS DETAILS
Needs Votes
Ideas Administrator
We would like more details on the scenario for this feature request. 
10

Enable downloading of offline updates to continue even when iPad/iPhone is in sleep mode

Our maintenance workers are operating in locations where mobile connection is not available. As such they must download all the required data to their device at the start of the day so that they can work in offline mode later. Due to the amount of data, the initial downloading takes about 75 minu...

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1 Comments

Read more... 1 Comments

Category: Mobile (49)

STATUS DETAILS
Declined
Ideas Administrator

Hello,

Thank you for the feedback. Unfortunately we are unable to act on this ask due to device OS restrictions. 

You may be able to help mitigate this issue with further optimization of your offline profile to reduce data volume which will reduce sync time. If you have questions on this, please reach out to Field Service Mobile Feedback fsmfeedback@microsoft.com

 

Thank you,

Field Service Mobile PM Team

9

Field Service Mobile Drip Scheduling

Allow for bookings to be drip scheduled to the technicians on the mobile device. The number of bookings visible should be a configurable variable. Depending on that number, the agenda view and any bookings views would show the appropriate number of records based on the start time descending.

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1 Comments

Read more... 1 Comments

Category: Mobile (49)

STATUS DETAILS
Under Review
Ideas Administrator

Thank you for the feedback. We are evaluating this as a future enhancement.

 

Thank you,

Field Service Mobile PM Team