16

Map Navigation in Dynamics 365 Mobile Application

Before v9.0 update in Dynamics 365, for mobile application we were able to navigate to address directly by clicking on address pin in map. But after update its not working in mobile application while its working on desktop. It's very useful feature and number of clients want same thing from D3...

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3 Comments

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Category: Mobile (21)

STATUS DETAILS
Under Review
Ideas Administrator

Thank you for the feedback. We will review this idea internally and monitor for additional votes.

Thanks,

Field Service PM Team 

16

Ability to customize the size of the multi-line text box field in mobile apps

The default size of the multi-line text box for Resco Mobile Dynamics 365 Woodford is too tall; however, it does not have the settings to change the field size.

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0 Comments

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Category: Mobile (21)

STATUS DETAILS
Under Review
13

Inspections for Field Service Mobile

Many times a service call will need the ability to include an inspection or inspections with the service. This includes multiple types of data and would be similar in nature to a Voice of The Customer style inspection report. 

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1 Comments

Read more... 1 Comments

Category: Mobile (21)

STATUS DETAILS
Under Review
Ideas Administrator

We are looking at this feature to better understand the customer scenarios and requirements.

13

"Convert to Work Order" button for Field Service Mobile App

When you open a Work Order record in a PC client, you can see the "Convert to Work order" button on the ribbon, which is not available in Field Service Mobile App. It would be nice to have the "Convert to Work order" button available for FS mobile app so that users can perform the same ac...

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0 Comments

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Category: Mobile (21)

STATUS DETAILS
Under Review
Ideas Administrator

Hi Juri, 

Thank you for your feedback. Currently this is not in our roadmap; however, we are tracking it and if we get more feedback and votes, we may consider it in the future.

Sincerely,

Shloma Baum

PM, Microsoft

8

Enable [PrintReport] feature on any views when using Resco MobileCRM Woodford

Suppose a user is using [Field Service – Dynamics 365 ] on mobile device.

For generating reports, he is using [PrintReport] but this feature is only available on Form and not on Views.

He can also generate the reports that are created in Dynamics 365 with this [PrintRepor...

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0 Comments

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Category: Mobile (21)

STATUS DETAILS
Under Review
Ideas Administrator

Thank you for the feedback. We will monitor this request for additional votes and prioritize accordingly. 

Thanks,

Field Service PM Team 

7

PDF creation for Microsoft Field Service Mobile App (Version 11.2.203.0

We urgently need back the pdf creation possibility in the Microsoft Field Service Mobile App (Version 11.2.203.0). All our reports base on that functionality. PDF creation was available in the former Microsoft Field Service Mobile App and it is available in the current non MS branded app.

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2 Comments

Read more... 2 Comments

Category: Mobile (21)

STATUS DETAILS
Under Review
Ideas Administrator

Thanks for the feedback. We currently support generating an HTML or Word Document report in our Field Service Mobile app. Support for PDF is under review.  

Thanks,

Field Service PM Team 

6

Ability to generate the report from Dynamics 365 by using RunmobileReport feature in Resco MobileCRM Woodford

Please allow users to generate the Dynamics 365 reports by using [RunMobileReport] feature in Resco MobileCRM Woodford.

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0 Comments

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Category: Mobile (21)

STATUS DETAILS
Rejected
Ideas Administrator

Thank you for your feedback. We support the generation of HTML and Word Document reports currently, which can be configured in the mobile configuration tool. 

Thanks,

Field Service PM Team 

 

 

4

Update work order status/substatus when a booking is set to in progress

On the field service mobile app, when you update booking status to in progress, the work order system status does not update until a sync has been completed. In offline situations, the work order system status remains Open - Scheduled which gives the wrong status to the user. The status should...

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0 Comments

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Category: Mobile (21)

STATUS DETAILS
Under Review
Ideas Administrator

Thank you for the feedback. We will review this idea internally. 

Thanks,

Field Service PM Team 

2

Add the Arabic language pack as a supported language for Dynamics 365 for phones and tablets

We have noticed, that the Arabic language pack is not supported for the Dynamics 365 for phones and tablets. You can refer to the below articles for more information: https://support.microsoft.com/en-us/help/4046795/microsoft-dynamics-365-online-and-on-premises-update-2-2 https://docs.microsoft....

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0 Comments

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Category: Mobile (21)

STATUS DETAILS
New
2

Signature

A signature is permitted on the mobile version of a work order but it is not repeated on the copy sent to the customer for confirmation of work accomplished. This is a basic necessity for field services.

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1 Comments

Read more... 1 Comments

Category: Mobile (21)

STATUS DETAILS
Completed
Ideas Administrator

Thank you for the feedback. You can add a signature to a mobile report (HTML or Word Document) generated in Field Service Mobile that can be shared with the customer. Please let us know in the comments if there is something more you are asking for here. 

Thanks,

Field Service PM Team