44

PDF creation for Microsoft Field Service Mobile App (Version 11.2.203.0

We urgently need back the pdf creation possibility in the Microsoft Field Service Mobile App (Version 11.2.203.0). All our reports base on that functionality. PDF creation was available in the former Microsoft Field Service Mobile App and it is available in the current non MS branded app.

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7 Comments

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Category: Mobile (48)

STATUS DETAILS
Completed
Ideas Administrator

PDF reports generation is available in FSM-Xamarin app version 12.1.212+

PDF report generation is available in the D365 Field Service Mobile application via PCF control: Field Service technician service reporting | Microsoft Docs

Thanks,

Field Service PM Team 

 

38

List of open work orders as a Bing Map view

To switch from the pesky Woodford app to Field Service Mobile, I just need one more feature: The expiring Resco Mobile App can switch between open work orders as a list or as a map view. This map view is great. Use case: The service technician has completed his work orders in the early afternoon ...

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1 Comments

Read more... 1 Comments

Category: Mobile (48)

STATUS DETAILS
Completed
Ideas Administrator

We now support a Map view of Bookings within the D365 Field Service Mobile application.

Booking maps in Dynamics 365 Field Service | Microsoft Docs

Thanks,

Field Service PM Team

19

Inspections for Field Service Mobile

Many times a service call will need the ability to include an inspection or inspections with the service. This includes multiple types of data and would be similar in nature to a Voice of The Customer style inspection report. 

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4 Comments

Read more... 4 Comments

Category: Mobile (48)

STATUS DETAILS
Completed
Ideas Administrator

Inspections capabilities are now avialable for Field Service Mobile.

Thank You,

Field Service Mobile Team. 

16

Customization of the Calendar Control in Field Service Mobile MDA 2020 app

Make it possible to customize the out of the box calendar control in the Field Service Mobile App 2020 Model Driven App We want to change the fields, fe. “Incident type” which is displayed on the bookings card form in the Calendar View in the Field Service Mobile App 2020 Model Driven App.

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1 Comments

Read more... 1 Comments

Category: Mobile (48)

STATUS DETAILS
Completed
Ideas Administrator

Hello,

The ability to customize the fields within the Field Service Mobile calendar control is now available. For steps to configure please refer to documentation here: Customize the Field Service (Dynamics 365) mobile app sitemap, forms, and views | Microsoft Docs

9

Improve MAM capabilities by adding the Intune SDK to the FS Mobile app

Already today we are able to deploy the FS App using MDM tools such as Microsoft Intune. Especially in the light of GDPR, it would be beneficial to also have advanced MAM features available, such as policies to prevent users from copying content from the FS App and pasting it into a personal m...

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1 Comments

Read more... 1 Comments

Category: Mobile (48)

STATUS DETAILS
Completed
Ideas Administrator

Thank you for submitting your idea.

This is complete and available in the GA version of Field Service Mobile - Xamarin and Dynamics 365 Field Service Mobile applications. 

Thanks,

Field Service PM Team

5

Update work order status/substatus when a booking is set to in progress

On the field service mobile app, when you update booking status to in progress, the work order system status does not update until a sync has been completed. In offline situations, the work order system status remains Open - Scheduled which gives the wrong status to the user. The status should...

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0 Comments

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Category: Mobile (48)

STATUS DETAILS
Completed
Ideas Administrator

The Dynamics 365 Field Service Mobile application will automatically sync changes from the application to the server when the entity has been saved. 
If the device does not have any connectivity (no network) then the sync will automatically happen once connectivity is restored.

Thanks,

Field Service PM Team 

3

Auto-refresh for the Calendar view in the Field Service Mobile App

In the Field Service Mobile App the Calendar view is not updated automatically when new Bookings are created/updated in Dynamics. The user has always to press refresh button to have the view up-to-date. We are in a project that's entering now the phase of production and we will have thousands of...

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0 Comments

Read more... 0 Comments

Category: Mobile (48)

STATUS DETAILS
Completed
Ideas Administrator

Thank you for the feedback. Presently the Calendar view will automatically refresh as part of regular sync at 5 minute intervals. Users would only need to manually refresh if looking to update data before that 5 minute auto-sync time has elapsed. 

 

Thank you,

Field Service Mobile PM Team



3

Business Process Flow on Field Service Mobile

Currently a technician can move a work order from any status to any other status. In reality there is a natural progression of statuses. At it's simplest this is Travelling --> In-Progress --> Complete. Under specific circumstances you may have 'Travel Home' after 'Complete' or you could...

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0 Comments

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Category: Mobile (48)

STATUS DETAILS
Completed
Ideas Administrator

BPFs are supported with the new Dynamics 365 Field Service Mobile application. Reference: Business process flows overview - Power Automate | Microsoft Docs

Thanks,

Field Service PM Team 

2

Wrap intune SDK for Field Service (Dynamics 365) mobile app

As the current Field Service Mobile (Xamarin) app will end in June 2022, most of the current customers are exploring Field Service (Dynamics 365) mobile app. With this it would be beneficial for the customer to wrap it with intune SDK and let the enterprise manages it in their intune MAM configur...

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0 Comments

Read more... 0 Comments

Category: Mobile (48)

STATUS DETAILS
Completed
Ideas Administrator

Field Service Mobile (Dynamics 365) can now be managed with Intune.

Thanks You,

Field Service Mobile Team.

2

Signature

A signature is permitted on the mobile version of a work order but it is not repeated on the copy sent to the customer for confirmation of work accomplished. This is a basic necessity for field services.

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1 Comments

Read more... 1 Comments

Category: Mobile (48)

STATUS DETAILS
Completed
Ideas Administrator

Thank you for the feedback. You can add a signature to a mobile report (HTML or Word Document) generated in Field Service Mobile that can be shared with the customer. Please let us know in the comments if there is something more you are asking for here. 

Thanks,

Field Service PM Team