44

PDF creation for Microsoft Field Service Mobile App (Version 11.2.203.0

We urgently need back the pdf creation possibility in the Microsoft Field Service Mobile App (Version 11.2.203.0). All our reports base on that functionality. PDF creation was available in the former Microsoft Field Service Mobile App and it is available in the current non MS branded app.

Read more...

7 Comments

Read more... 7 Comments

Category: Mobile (52)

STATUS DETAILS
Completed
Ideas Administrator

PDF reports are supported in Field Service Mobile app version 12.1.212+

Thank You,

Jonathan Baker 

PM, Microsoft

 

9

Improve MAM capabilities by adding the Intune SDK to the FS Mobile app

Already today we are able to deploy the FS App using MDM tools such as Microsoft Intune. Especially in the light of GDPR, it would be beneficial to also have advanced MAM features available, such as policies to prevent users from copying content from the FS App and pasting it into a personal m...

Read more...

1 Comments

Read more... 1 Comments

Category: Mobile (52)

STATUS DETAILS
Completed
Ideas Administrator

Thank you for submitting your idea.

This is complete and available in the GA version of Field Service Mobile. 

Thanks,

Field Service PM Team

2

Signature

A signature is permitted on the mobile version of a work order but it is not repeated on the copy sent to the customer for confirmation of work accomplished. This is a basic necessity for field services.

Read more...

1 Comments

Read more... 1 Comments

Category: Mobile (52)

STATUS DETAILS
Completed
Ideas Administrator

Thank you for the feedback. You can add a signature to a mobile report (HTML or Word Document) generated in Field Service Mobile that can be shared with the customer. Please let us know in the comments if there is something more you are asking for here. 

Thanks,

Field Service PM Team 

2

Add Camera support for Field Service App on Hololens

There seems to be no way right now to use the native camera functionality of the Resco based Field Service App on Hololens.

Read more...

0 Comments

Read more... 0 Comments

Category: Mobile (52)

STATUS DETAILS
Completed
Ideas Administrator

Thank you for the feedback. This functionality is now supported in our HoloLens Field Service Mobile application as the Windows team began supporting the API that we were using. 

Thanks,

Field Service PM Team 

1

Field Agend End of work report in PDF

It could be helpful to allow to field technician's to create directly from the field service app an end of work report in PDF ready for beeing sent to the customer.

Read more...

0 Comments

Read more... 0 Comments

Category: Mobile (52)

STATUS DETAILS
Completed
Ideas Administrator

PDF reports are now available in FSM app version 12.1.212+

Thanks,

Field Service PM Team 

0

Wrap Field Service Mobile with Intune MAM

Request from Centrica that Field Service mobile by Intune MAM wrapped.
This is to support their corporate policy that all mobile applications on BYOD should be intune MAM wrapped to protect customer data.

Read more...

1 Comments

Read more... 1 Comments

Category: Mobile (52)

STATUS DETAILS
Completed
Ideas Administrator

Thank you for your feedback. We released an Intune MAM enlightened version of the Field Service Mobile application with our 12.1 update. 

 

Thank You,

Jonathan Baker 

PM, Microsoft 

0

Make mobile offline support the manufacturers own operating system

"Mobile offline is only available for iOS and Android." (https://docs.microsoft.com/en-us/dynamics365/customer-engagement/mobile-app/work-in-offline-mode) Seriously? Hey Microsoft, ever heard of "Windows"?

Read more...

1 Comments

Read more... 1 Comments

Category: Mobile (52)

STATUS DETAILS
Completed
Ideas Administrator

Field Service Mobile application supports offline mode for iOS, Android and Windows. For more details please find reference here:

https://docs.microsoft.com/en-us/dynamics365/field-service/field-service-mobile-overview 

 

Thank You,

Jonathan Baker

PM, Microsoft