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* The current behavior which does not meet the business requirement:
- When user turn on "Offline Sync" option, they will be put in the Offline mode and cannot perform real-time task in the Field Service mobile app.
- But if users turn off "Offline Sync" option to be in the Online mode, and they suddenly lose the network connection or move to a no-network area, the app will not automatically switch to the Offline mode and users cannot continue with their tasks.
*Propose for a future upgrade:
- Please let "Offline Sync" as an option for users to download and sync up their data from the cloud while they are working in the Online mode
- The Field Service mobile app now can automatically switch between Online and Offline mode based on the network connection of the user's device.
- When user turn on "Offline Sync" option, they will be put in the Offline mode and cannot perform real-time task in the Field Service mobile app.
- But if users turn off "Offline Sync" option to be in the Online mode, and they suddenly lose the network connection or move to a no-network area, the app will not automatically switch to the Offline mode and users cannot continue with their tasks.
*Propose for a future upgrade:
- Please let "Offline Sync" as an option for users to download and sync up their data from the cloud while they are working in the Online mode
- The Field Service mobile app now can automatically switch between Online and Offline mode based on the network connection of the user's device.
STATUS DETAILS
Completed
Administrator on 7/30/2025 8:06:07 PM
This feature is available as "online mode" for offline-first applications.
Access online data with your offline-first application | Microsoft Learn
Thank you,
Field Service Mobile PM Team