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* The current behavior which does not meet the business requirement:
- When user turn on "Offline Sync" option, they will be put in the Offline mode and cannot perform real-time task in the Field Service mobile app.
- But if users turn off "Offline Sync" option to be in the Online mode, and they suddenly lose the network connection or move to a no-network area, the app will not automatically switch to the Offline mode and users cannot continue with their tasks.

*Propose for a future upgrade:
- Please let "Offline Sync" as an option for users to download and sync up their data from the cloud while they are working in the Online mode
- The Field Service mobile app now can automatically switch between Online and Offline mode based on the network connection of the user's device.
Category: Mobile
STATUS DETAILS
Under Review
Ideas Administrator

Thank you for the feedback. We will evaluate this as a future enhancement.

 

Thank you,

Field Service Mobile PM Team

Comments

T

I stand corrected! IoT is working beautifully in offline!

Category: Mobile

T

This feature is a must-have for customers moving from Resco App.


Microsoft currently recommends using Offline Profiles at the same time these profiles prevent an organization from using existing features like Internet of Things.


I've noticed users can cancel the download and it seems to allow user to work online. Is this an acceptable workaround?

Category: Mobile

T

Yes, it should be easy for mobile users to just have a button that says online / offline mode.

Category: Mobile

T

An issue we have observed is the app using online data even when the data bandwidth available is exceptionaly low, but offline data is available. If offline data is available then in my opinion it should be used to keep response speeds high for users regardless of data bandwidth available at that moment.

Category: Mobile

T

Agree!

Offline mode needs to be more convenient for usage, allowing proactively switching Online and Offline.

Category: Mobile