Microsoft Dynamics 365
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Unified Service Desk - Prevent "X" out.
In Unified Service Desk we have actions like SessionCloseRequested that are commonly used to validate the content of a session before the user closes it. The problem is if the user opts to "x-out" of USD, it closes immediately without any events being triggered. Meaning all open session...
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Category: Unified Service Desk (22)
Administrator
Closing this Idea as haven't heard this feedback recently. We have fixed partial problem and today one can show confirmation dialog on lose of USD
Enable https connection to open USD
To deploy Voice CTI Integration in CRM Environment using Avaya Workspaces and Unified service Desk we need to use URL with https and not with http... http://localhost:5000/?phonenumber=31653563962 The above URL works fine with http and with https it gives error "Connection to the site is not sec...
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Ability to start Unified Service Desk for Microsoft Dynamics 365 after changing credentials
On Unified Service Desk for Microsoft Dynamics 365, change credential and sign in with different user in same tenant. Then Unified Service DESK does not start. This behavior is inconvenient. It would be much better if Unified Service DESK starts with no problem after changing user.
Integrated Case Management in Dynamics 365 platform
As many customers are using the entire D365 platform, an Integrated Case Management solution is required that spans across Dynamics 365. The current D365 FO Case management is perfect to associate D365 FO records and that is still highly required and we use it for Returns processes (RMA), Finance...
Skype integration
Hi, would be good for business ,if USD integrate with Skype as CTI provider? This will help Microsoft stack business customers. Thanks
Unified Service Desk Component Type Timeline Control
Have a hosted control type to host the timeline control in a standalone window. So we can have the Timeline control i.e. in the LeftPanel and the Customer Details in the MainArea with a USD Session. If we have a TimelineControl hosted control type, we are no longer limited to put the timeline co...
Export to Excel functionality for USD Debugger
Hi It would be nice if you can provide the "Export to Excel/CSV" functionality for the Debugger's Action Calls grid. It helps developers/customizers to easily filter the events/action calls and sub action calls etc if we have to debug some thing. Right now, If 2 events are running para...
Opening attachments in USD
After upgrading to USD 4.1 and using Chrome process, the behavior of opening attachements acts differently than how it did in IE process. In IE process you were able to have the ability to either directly open the download or save to a file location. With Chrome process, the user now doesn't ha...
Event for USD Close
My customer has a requirement that USD should not be closed while there is an active call. The customer LOB applications support this behavior but when they are hosted in USD, they could be closed if agent accidentally hits the close button on USD. It will be good to have an event say ...
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Unified Service Desk should not ask for login credentials if the same user is logged in CRM with same credentials
There should not be any login pop up for user again in Unified Service Desk, if the user is already logged in CRM on the same machine. Plus there should be a way to remember the credentials entered while opening Unified Service Desk Change Credential window. In this way if user opts to remember...
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