Unified Service Desk - Prevent "X" out.
In Unified Service Desk we have actions like SessionCloseRequested that are commonly used to validate the content of a session before the user closes it.
The problem is if the user opts to "x-out" of USD, it closes immediately without any events being triggered. Meaning all open session...
Ability to start Unified Service Desk for Microsoft Dynamics 365 after changing credentials
On Unified Service Desk for Microsoft Dynamics 365, change credential and sign in with different user in same tenant. Then Unified Service DESK does not start. This behavior is inconvenient. It would be much better if Unified Service DESK starts with no problem after changing user.
Skype integration
Hi,
would be good for business ,if USD integrate with Skype as CTI provider?
This will help Microsoft stack business customers.
Thanks
Integrated Case Management in Dynamics 365 platform
As many customers are using the entire D365 platform, an Integrated Case Management solution is required that spans across Dynamics 365. The current D365 FO Case management is perfect to associate D365 FO records and that is still highly required and we use it for Returns processes (RMA), Finance...
Event for USD Close
My customer has a requirement that USD should not be closed while there is an active call. The customer LOB applications support this behavior but when they are hosted in USD, they could be closed if agent accidentally hits the close button on USD.
It will be good to have an event say ...
Export to Excel functionality for USD Debugger
Hi
It would be nice if you can provide the "Export to Excel/CSV" functionality for the Debugger's Action Calls grid. It helps developers/customizers to easily filter the events/action calls and sub action calls etc if we have to debug some thing. Right now, If 2 events are running para...
SetSize for Panels
Hi,
Would be nice to have Set Individual Panel/Session Windows Size from Global option Set
Thanks
Venkatta
Unified Service Desk - Include paging to retrieve USD entity data
Hi All,
Current USD client is bound to 5000 record limit for download(FetchXml) and records more than this limit is not downloaded to USD client. USD users who are using more than this limit facing discrepancy issue between CRM and USD.
It is good to include pag...
"VIsual Studio Code" templates for USD
Hi,
would be for developers have USD templates for "VIsual Studio Code"
Thanks
Venkatta
"Condition Explained" Column in Debugger
Hi
This is regarding the "Conditions" column in Debugger. When we are dealing with some complex conditions (some thing like checking with Dates, string functions etc in the conditions) it might be difficult to understand why the condition is failing. If we can place a new column over t...
Administrator
Thanks for the feedback. This is not common use case and so we are not planning to consider it at this point.