13

Unified Service Desk - Prevent "X" out.

In Unified Service Desk we have actions like SessionCloseRequested that are commonly used to validate the content of a session before the user closes it.

The problem is if the user opts to "x-out" of USD, it closes immediately without any events being triggered. Meaning all open session...

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4 Comments

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Category: Unified Service Desk (16)

STATUS DETAILS
Declined
Ideas Administrator

Closing this Idea as haven't heard this feedback recently.  We have fixed partial problem and today one can show confirmation dialog on lose of USD

7

Ability to start Unified Service Desk for Microsoft Dynamics 365 after changing credentials

On Unified Service Desk for Microsoft Dynamics 365, change credential and sign in with different user in same tenant. Then Unified Service DESK does not start. This behavior is inconvenient. It would be much better if Unified Service DESK starts with no problem after changing user.

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0 Comments

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Category: Unified Service Desk (16)

STATUS DETAILS
Needs Votes
5

Integrated Case Management in Dynamics 365 platform

As many customers are using the entire D365 platform, an Integrated Case Management solution is required that spans across Dynamics 365. The current D365 FO Case management is perfect to associate D365 FO records and that is still highly required and we use it for Returns processes (RMA), Finance...

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0 Comments

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Category: Unified Service Desk (16)

STATUS DETAILS
Needs Votes
5

Skype integration

Hi,

would be good for business ,if USD integrate with Skype as CTI provider? 

This will help Microsoft stack business customers.

Thanks

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0 Comments

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Category: Unified Service Desk (16)

STATUS DETAILS
Needs Votes
2

Search text in Chrome hosted page

It would be useful if a Standard Web Application allowed plain text search in web pages when using Chrome Process, ideally opening an input box after the `CTRL+F` combination. CEF# allows the feature with a simple `chromeBrowser.Find(0, textBox.Text, true, false, repeatFind);`. Thank you

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0 Comments

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Category: Unified Service Desk (16)

STATUS DETAILS
Needs Votes
2

Event for USD Close

My customer has a requirement that USD should not be closed while there is an active call. The customer LOB applications support this behavior but when they are hosted in USD, they could be closed if agent accidentally hits the close button on USD.

It will be good to have an event say ...

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1 Comments

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Category: Unified Service Desk (16)

STATUS DETAILS
Needs Votes
2

Export to Excel functionality for USD Debugger

Hi

It would be nice if you can provide the "Export to Excel/CSV" functionality for the Debugger's Action Calls grid. It helps developers/customizers to easily filter the events/action calls and sub action calls etc if we have to debug some thing. Right now, If 2 events are running para...

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0 Comments

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Category: Unified Service Desk (16)

STATUS DETAILS
Needs Votes
2

SetSize for Panels

Hi,

Would be nice to have Set Individual Panel/Session Windows Size from Global option Set

Thanks

Venkatta

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0 Comments

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Category: Unified Service Desk (16)

STATUS DETAILS
Needs Votes
1

Unified Service Desk - Include paging to retrieve USD entity data

Hi All,

Current USD client is bound to 5000 record limit for download(FetchXml) and records more than this limit is not downloaded to USD client.  USD users who are using more than this limit facing discrepancy issue between CRM and USD.

It is good to include pag...

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0 Comments

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Category: Unified Service Desk (16)

STATUS DETAILS
Declined
Ideas Administrator

Thanks for the feedback. This is not common use case and so we are not planning to consider it at this point.

 

 

1

"VIsual Studio Code" templates for USD

Hi,

would be for developers have USD templates for "VIsual Studio Code"

Thanks

Venkatta

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0 Comments

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Category: Unified Service Desk (16)

STATUS DETAILS
Needs Votes