The default cursor position when creating a Return Order via the Retail > Customer Service does not start on the 'Item Number' field but starts on the 'Quantity' field. 1) Navigate to Customer Service Menu 2) Find Customer 3) Select 'Return Order' 4) Select OK This behavior is not consistent across the different D365 modules as it does not occur when using the Accounts receivable module to create a Return Order. D365 defaults to the 'Item Number' field via this module. Impact: Negative user experience. Users must navigate to 'Item Number' rather than the form loading in a position of readiness.