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The default cursor position when creating a Return Order via the Retail > Customer Service does not start on the 'Item Number' field but starts on the 'Quantity' field. 1) Navigate to Customer Service Menu 2) Find Customer 3) Select 'Return Order' 4) Select OK This behavior is not consistent across the different D365 modules as it does not occur when using the Accounts receivable module to create a Return Order. D365 defaults to the 'Item Number' field via this module. Impact: Negative user experience. Users must navigate to 'Item Number' rather than the form loading in a position of readiness.

STATUS DETAILS
Declined
Ideas Administrator

christopher.michel@gwplc.com can you please help us understand the scenario why the user processing the returns would want to go the product id instead of the quantity? I ask this because, on the screen prior to this, the user can choose which order lines they want to return, so when the user comes to the return order screen, the most common scenario should be to update the quantity of the order lines. Thus, I am trying to understand the scenarios why the user wants to the curser on the item number column?

 

Thank you for the product suggestion! This idea is aligned with the product vision and we will love to provide this capability out of the box. However, we do not have a planned release timeline as of now and hence marking it as Declined (please read this as Postponed).