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Retailers run clearance or final sales fairly often for a variety of reasons (primary one being ability to get rid of the inventory). Most of the times, it also means that these products are non-returnable. In addition to clearance scenarios, retailers sometimes collect donations for charities and the donation amount is added to the customer order total. In such cases, retailers may not want to refund the donation amount back to customers if the entire or part of the order is refunded. All such scenarios require the ability to mark an item (product, product master or service) as non-refundable / non-returnable.

My idea is to provide a flag on Released Product set up which would control whether an item can be returned or not. This would save partners from doing additional extensions to meet client's requirements.
STATUS DETAILS
Declined
Ideas Administrator

Thanks can be achieved on POS using the Info codes capability. Having said that, we know that there is a lot of scope of improvement here as it should be a property of the product that whether it can be returned or not and it should be honored by all the channels. This is aligned with the product vision and we will love to provide this capability out of the box. However, we do not have a planned release timeline as of now and hence marking it as Declined (please read this as Postponed).

 

Comments

V

Great idea, I have a customer that needs to prevent store colleagues from creating returns for a service transaction on MPoS.

Category: Order capture and checkout

V

Great Idea. Hopefully, product team will consider this !!!

Category: Order capture and checkout

V

great idea.

Category: Order capture and checkout