Need Filter functions in Offline mode on FSM apps
We strongly demand that we are able to create personal views, change filter conditions, or use filters on headers in the Field Service Mobile(Dynamics365) for both Windows and iOS, which we could do in Xamarin FSM. We heard that there was no plan to implement these features.
These filte...
Automatically Publish Mobile Offline Profile
As specified in an earlier question, we would like to see the possibility to automatically ...
Customization of the Calendar Control in Field Service Mobile MDA 2020 app
Make it possible to customize the out of the box calendar control in the Field Service Mobile App 2020 Model Driven App We want to change the fields, fe. “Incident type” which is displayed on the bookings card form in the Calendar View in the Field Service Mobile App 2020 Model Driven App.
Allow zoom by pinching on the screen
At the moment it is not possible to zoom parts of the app on iOS devices using the touch screen. This means that technicians, when working on PCF control to create a service report, cannot zoom and show properly to the customer what is written in the report.
This is problematic when work...
Clear Message for users saving their Inspection with 100% complete
We found out that users who answer all questions of an Inspection and directly put the Inspection on 100% complete get the following messagge: "Please fix the highlighted errors". Actually there is nothing to be fixed, but the issue is that Field Service Mobile needs the user to save the fully...
Field Service Mobile in landscape mode
Could you please consider to support landscape mode on iphone/Android in Dynamics365 Field Service mobile?
Now it seems that only portrait mode is supported.
Hello,
The iOS and Android applications now support landscape mode.
Thanks,
Jon
Show Technician is online or offline in CRM
Show an Online status on Schedule Board when Technician is logged in to the Mobile App and show an Offline Status if Technician is not logged in or is out of coverage.
Thank you for the feedback. This is an interesting idea to provide more status information to back office workers.
Thank you,
Field Service Mobile PM Team
Document upload for Offline mode
In new mobile app, for offline mode, Document Location entity is not enabled, because of which we can not upload documents. Notes entity is available, but it only support to upload images and capture photo. It opens phone gallery to allow to upload images. There is no way for us to upload docume...
Thank you for the feedback. We will evaluate this as a future enhancement.
Thank you,
Field Service Mobile PM Team
Enable Guest Users for the Field Service Mobile App (PowerApps)
External / Guest user access is currently not a supported feature for model-driven apps in both the PA player and the FS Player. It is critical that guest accounts, which are mainly Technicians and mobile workers, have access to the Microsoft Field Service Mobile App.
Guest Access enhancements for Field Service Mobile have been released a part of Wave 1 2023.
Please refer to documenation: Frequently asked questions for Field Service (Dynamics 365) mobile app - Dynamics 365 Field Service | Microsoft Learn
Thank you,
Field Service Mobile PM Team
Time off request need to appear in Calendar
Time-off requests are not registered in the calendar in the mobile app. As an technician I want to see everything in my calendar (bookings, absence, time off requests). Would like to see time off requests more or less similar as bookings in the calendar with different color
Thank you for the feedback. This is a great idea and we will consider including this functionality in an upcoming release.
Thanks,
Jon
PM Field Service
Administrator
Hello,
The ability to customize the fields within the Field Service Mobile calendar control is now available. For steps to configure please refer to documentation here: Customize the Field Service (Dynamics 365) mobile app sitemap, forms, and views | Microsoft Docs