Time off request need to appear in Calendar


Time-off requests are not registered in the calendar in the mobile app. As an technician I want to see everything in my calendar (bookings, absence, time off requests). Would like to see time off requests more or less similar as bookings in the calendar with different color

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Category: Mobile (55)

STATUS DETAILS
Under Review

Automatic acceptance of booking and automated timestamps wherever possible


--> Target: A technician need to work as efficient as possible and should spend not much time on his mobile Incoming booking will be accepted only by the status "received by FSE" (field service engineer). The same logic of what's app with the two blue ticks on the message should be used, when a ...

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Category: Mobile (55)

STATUS DETAILS
Needs Votes

Second color of booking in the scheduling board to indicate type of WO (corrective, maintenance...)


Dispatcher prefer a second color for the type of work order (case). This should be a small bar in the bottom third and indicate if it is a corrective, preventive maintenance, inspection or quoted service ticket. The today's color for the status should be still visible as this is also a valid inf...

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Category: Universal Resource Scheduling (180)

STATUS DETAILS
New

Filter or expand/collapse the organisational structure/hierarchy for resource on the scheduling board


Resources on the scheduling board cannot be grouped by branch and/or team to expand or collapse. For bigger organisation it would be advantage if we could e.g select a branch Houston and then select different teams like Fire, Security, Comfort. Hierarchical structure of organisational data can't ...

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Category: Universal Resource Scheduling (180)

STATUS DETAILS
New

Filter options for certain booking types/status etc.


Ability to filter certain bookings would support the dispatcher. This could be to show only corrective, maintenance bookings or only show only completed bookings or future bookings (filter out bookings with a specific status on the schedule board). This in order to have a better overview, too man...

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Category: Universal Resource Scheduling (180)

STATUS DETAILS
New

Save settings of the scheduling board


When the dispatcher is making changes to the scheduling board in order for it to display in the ideal way. He cannot save these settings. He has to make the changes each time he opens the schedule board. Ideal would be if the dispatcher could make the necessary experience changes and save them, e...

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Category: Universal Resource Scheduling (180)

STATUS DETAILS
New

Timeline for all entities (Case, Workorder, Booking over mobile)


Target: Timeline could be an important and cool feature. Timeline info should be acessable from all entities (Case, Work order, Booking over mobile) doesn't matter where I wrote something or in which entity I am in at the moment. Minimal request (first step): The Timeline for Work Order and Book...

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Category: General (27)

STATUS DETAILS
New

Phone number field with logic


Phone number field with no logic (text field) leads to bad data. Possibility is to show the number format already what should be written in. Only numbers are allowed except the plus + in the beginning; so no space, no letters etc. or any other ideas... currently the data field looks like +41 41 ...

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Category: General (27)

STATUS DETAILS
New

Find best fitting resource (star rating of resource)


The manual scheduling (w/o RSO) should be enhanced with a functionality which helps the dispatcher to find the best fitting FSE calculated with following criterias: Skills: – Check if there resource has Characteristics mentioned in the resource requirement Availability: – Check if there is an e...

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Category: Universal Resource Scheduling (180)

STATUS DETAILS
New

Create a standard PCF for List view similar to the "Address" PCF in the model driven app


In the list view we are today limited to show only 3 type of information (e.g. Title, Subtype like corrective and status). If MS would offer a PCF for List views the design of app in what ever list can be customized according to business needs. E.g use of Icons, use of providing more than 3 types...

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Category: Mobile (55)

STATUS DETAILS
New