Reintroduce SMS Deduplication
Description:
In the previous outbound marketing app, it was possible to avoid sending multiple SMS messages to the same mobile number—even if that number was associated with multiple accounts or contacts. This was a critical feature to ensure a positive customer experience and avoid un...
Accurate character count when SMS contains a URL
SMS Character Count
As a marketing manager,
I want to the OOTB SMS character count to count the number of characters post
Record SMS messages as Activity sent via Customer Journey
When a message is sent out, we expect it to be recorded on the timeline of contacts/leads. This helps us track communication for each contact.
Brand and Company link with Domain representing the actual company
Would like to request for URL writing in the SMS Editor for Real Time Journeys.
Whenever a link is pasted at footer for example please visit our website https://www.website.com it changes to random URL something https:\\uae.tx.ms\aadasdasd which seems like a g...
Possibility to detail the error reason in Custom Channel responses and record the reading of the message
In interactions between contacts/customer profiles in custom channels, it is only possible to report whether the message was received or if an error occurred, without providing details or a reason for the error that occurred. This information is important for the customer to take some action i...
Add 'MMS Text Message' option
Modify the current text message editor to allow adding the media URL to the API payload (sent to the messaging service provider) so the message can be sent as MMS - for accounts that have MMS provisioned.
Ability to check the list of failed devices when push notification attempts fail a certain number of times
Currently, if you send a push notification from Dynamics 365 Customer Insights and the attempt fails, you can only check it from Analytics.
If a customer deletes an app or something and a certain number of attempts fail, it would be useful to be able to check the list in the C...
About In-App Push Notifications for Customer Insight Journeys
Customer Insight Journeys does not support in-app notifications, although it does have push notifications at the device level. However, Salesforce offers an in-app background push feature, which could be added to further improve customer convenience.
Prevent sending of duplicate messages
We had encountered a scenario for our client where there are multiple contacts with the same phone number. When a segment is created, and a message is sent using customer journey the message is sent to the same number multiple times.
There is a feature switch for email which ...
Support sending SMS in India using DLT templates (with Infobip)
Problem description
For sending promotional or transactional messages in India, companies are required to go through a DLT registration. Every message being sent to Indian customers must contain two additional parameters: Content Template ID and Principal Entity ID, that...