Ability to check the list of failed devices when push notification attempts fail a certain number of times
Currently, if you send a push notification from Dynamics 365 Customer Insights and the attempt fails, you can only check it from Analytics.
If a customer deletes an app or something and a certain number of attempts fail, it would be useful to be able to check the list in the C...
About In-App Push Notifications for Customer Insight Journeys
Customer Insight Journeys does not support in-app notifications, although it does have push notifications at the device level. However, Salesforce offers an in-app background push feature, which could be added to further improve customer convenience.
Prevent sending of duplicate messages
We had encountered a scenario for our client where there are multiple contacts with the same phone number. When a segment is created, and a message is sent using customer journey the message is sent to the same number multiple times.
There is a feature switch for email which ...
Support sending SMS in India using DLT templates (with Infobip)
Problem description
For sending promotional or transactional messages in India, companies are required to go through a DLT registration. Every message being sent to Indian customers must contain two additional parameters: Content Template ID and Principal Entity ID, that...
Support sending SMS optimized to Turkish, Spanish and Portuguese using Infobip
Infobip as a provider of the SMS supports optimization techniques for SMS languages for Turkish, Spanish and Portuguese in their API, however, this option is not available in the Customer Insights - Journeys SMS options.
This feature would bring a higher usage of your Real-Time Marketing...
I want to configure push notifications in the Dynamics 365 Customer Insights app to send notifications to iOS using FCM.
The documentation for setting up push notifications in the Dynamics 365 Customer Insights app states that iOS uses APNs and Android uses FCM. However, I want to send notifications to iOS using FCM as well. I believe adding these features would improve user convenience.
https://learn.micr...
Allow SMS to be triggered by Power Automate
Unfortunately, the SMS feature isn't a great developer experience at all. I would love to see this being re-engineered to have a separate table for SMS, and be able to group SMS replies together. Where this really falls over is that you have to be logged into Dynamics 365 to see replies (and t...
Device link monitor
As users we need a way to see what happened when a POST to link a device was accepted (status 202) but in the the tab of Devices linked the register not appear.
As an async process, we need to see and then understand what issue found the execution of the accepted request.
SMS Opt-in & Opt-out Templates to Expedite SMS Provider Process & Number Purchasing
Due to new regulatory/compliance requirements, many SMS providers are requiring documentation to purchase a phone number. This documentation appears standard across the providers - and it would be a huge help if Microsoft could provide us with templates for it. This would not only expedite o...
Open deep links without https from Marketing Push Notification in the mobile app
Deep links to mobile app screens work fine when we type the url in browser.
It automatically opens the corresponding screen in the mobile app.
For example if we have an app with bundle id com.sampleapp
Let's say we have implemented the following deep links :