Deactivate Text Messages
Have the ability to Deactivate Text Messages like you can with Emails.
Marketing Texting RCS Support
Adding native RCS support would enable organizations to deliver branded, interactive mobile experiences including rich media, images, buttons, suggested replies, and verified business messaging, while maintaining SMS fallback when RCS is unavailable.
Requested capabilities:
Support Custom Branded Short URLs for Customer Insights Journeys (CIJ) SMS and Email Links
Custom branded tracking links are a fundamental capability in modern customer engagement platforms. Please give organisations the ability to use their own domains instead of the Microsoft-generated oce.tx.ms URLs
Problem
Currently, Customer ...
Show how many unsubscribes from a sent SMS / Text message
We are unable to see SMS many people are opting out from which SMS. We require a total amount of unsubscribes among the other click and open insights on an SMS record.
Our email comms have the same set up (click through to pref centre) and it tracks it as a metric on the analytic...
An option to select which links are shortened and which are not
As of the moment, every links in text messages are automatically shortened to reduce text length. We would like to have a feature where we can select specific links to be shortened; for example, choosing only unsubscribe links to be shortened.
SMS text from CIJ SMS Channel Viewable in a Dataverse Table
Current Behavior:
The SMS Submission table is part of an internal implementation and was not originally intended for customer use. As a result, the submitted SMS message content is not populated or viewable within Dataverse tables.
Currently, customers are ...
See exact copy of sent text messages on timelines
There is a useful feature switch called 'Show exact copy of sent emails' which allows you to see the final marketing email copy including personalized fields from the contact's POV on their timeline.
Deeplink for Push Notification in Customer Insights Journey
When the Push Notification On‑Click behavior is set to “Open the app,” a URL field should be available to support deep links to specific in‑app content.
Store SMS text in Dataverse and display response text in CI-J timeline
Current behavior:
- SMS text is not stored anywhere in Dataverse.
- In CI-J contact record timeline, only SMS text sent from journey is display. Response text is blank.
- It's difficult for users to view or query SMS text sent from recipients.
It wou...
Add more fields to push notification without exposing the content to end users
Clients are not able to add additional information (JSON content) as part of the payload sent, because the options are limited to Title, Subtitle, Message and Image with options from OOB. Additionally, these fields are exposed to end users, making adjustments harder to send it silently.