7
R
Riley Nguyen on 5/5/2025 10:02:23 PM

7

Record SMS messages as Activity sent via Customer Journey

When a message is sent out, we expect it to be recorded on the timeline of contacts/leads. This helps us track communication for each contact.

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Category: Mobile (SMS and Push) (50)

STATUS DETAILS
Completed
Ideas Administrator
Ideas Administrator

Administrator

Interactions are available on the contact timeline Customer interactions timeline - Dynamics 365 Customer Insights | Microsoft Learn

2
C
Carel Hollenbach on 7/25/2022 7:40:01 AM

2

Setting up a new text messaging provider for Twilio is missing the option to add a "Messaging Service SID"

The addition of the service SID will allow for Twilio to manage bulk messaging at scale so they can route messages through one or more Sender Pools - Messaging Services come with 

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1 Comments

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Category: Mobile (SMS and Push) (50)

STATUS DETAILS
Completed
Ideas Administrator
Ideas Administrator

Administrator

This idea is now planned for 2023 as part of the SMS channel enhancements. 

2
A
Amanda Kullberg on 6/21/2022 7:32:37 AM

2

Allow Alphanumeric Sender ID when sending SMS

As a company we want to send commercial and transactional SMS from an alphanumeric sender ID,

meaning instead of +46 73X XX XXXX, an Alphanumeric Sender ID is the company name or brand used as the Sender ID in one-way SMS messages sent to the customers. This is way more professional and ...

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1 Comments

Read more... 1 Comments

Category: Mobile (SMS and Push) (50)

STATUS DETAILS
Completed
Ideas Administrator
Ideas Administrator

Administrator

This idea is now planned for 2023 as part of the SMS channel enhancements