47

MMS Multimedia Message Service

Hello,

Is there a plan to enable Multimedia Message Service on Dynamics Platform.

It would be usefull in Dynamics Marketing part of a Customer Journey but also more on a 1-1 message sent from any Business Application of Customer Engagement.


Thank you


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4 Comments

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Category: Mobile (SMS and Push) (36)

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Needs Votes
Ideas Administrator

Thank you feedback. Since this is something we've been hearing a lot lately, we will look into how we can fit it in our roadmap.

Sincerely,
Georgios Alexanadros Balafoutis

17

Real Time Marketing - SMS - Option for Deduplication on Text Messages

By default, D365 Marketing will only send 1 email to 1 email address - even if there are multiple Contacts in the Journey with the same email. I believe this is called Deduplication - and there is even a setting to override it.


Today in Real Time Marketing, SMS is not dedupli...

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0 Comments

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Category: Mobile (SMS and Push) (36)

STATUS DETAILS
Needs Votes
12

Real Time Marketing - SMS - Add Inbound SMS / Keyword Replies to Contact Timeline

Love that you can see outbound SMS in the Contact Timeline for Real Time Marketing.


Can you also display inbound SMS, like keyword replies, to the Contact Timeline?

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0 Comments

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Category: Mobile (SMS and Push) (36)

STATUS DETAILS
Needs Votes
Ideas Administrator

Hi Stephani,

This is an interesting idea that we already have some early feedback and requests for. We will possibly consider it for our roadmap down the road, along with the ability to manually reply from there as well.

Thanks,
Georgios

6

Real Time Marketing - SMS - Standard Trigger to Listen for Inbound SMS

The new keyword feature is amazing! But it only allows a contact to respond to a keyword if directly from the sent message.


We would like a standard trigger that listens for any inbound SMS. Then rather than only being able to respond to a specific message one time, a contact ...

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0 Comments

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Category: Mobile (SMS and Push) (36)

STATUS DETAILS
Needs Votes
Ideas Administrator

Hi Stephani,

This is already in the roadmap as it has many use cases indeed. 

Thanks,
Georgios

5

Record SMS messages as Activity sent via Customer Journey

When a message is sent out, we expect it to be recorded on the timeline of contacts/leads. This helps us track communication for each contact.

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0 Comments

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Category: Mobile (SMS and Push) (36)

STATUS DETAILS
New
3

Brand and Company link with Domain representing the actual company

Would like to request for URL writing in the SMS Editor for Real Time Journeys.


Whenever a link is pasted at footer for example please visit our website https://www.website.com it changes to random URL something https:\\uae.tx.ms\aadasdasd which seems like a g...

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1 Comments

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Category: Mobile (SMS and Push) (36)

STATUS DETAILS
New