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We had encountered a scenario for our client where there are multiple contacts with the same phone number. When a segment is created, and a message is sent using customer journey the message is sent to the same number multiple times.
There is a feature switch for email which has the option to prevent duplicates. The idea is to implement the same for sms.
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Needs Votes
Administrator on 10/4/2024 1:14:08 PM
Thank you for your feedback.
Currently this is not on our roadmap, but we are tracking it, and with more feedback and support from the community we may consider it in the future.
Sincerely, PM, Microsoft