Option to disable validation and auto-format of HTML code in KA editor
Link all articles added to an email to the corresponding Case from which the email was initiated
Knowledge Search - Ability to select fields other than title
Ability to change the auto-suggestion content in Knowledge in the Customer Service workspace app as desired.
KA translate
Knowledge Article editor: add an option to embed an image, instead of having a url
Knowledge Article when opened in a new window should adjust accordingly similar to other D365 forms
Dynamics 365 Customer service knowledge cases transferred from field service WBS schedule tasks activities
Ability to add attachments to a knowledge article on creation
Enable KB article rating (thumbs up) within the Relevance Search result list