1
Please implement the ability to change the auto-suggestion content in Knowledge in the Customer Service workspace application.
Currently, the title of the Case record is used as the search content in Knowledge, which is very inconvenient.
If we can insert any value, the operation will be smoother.
We would like to see the ability to change the auto-suggestion content in Knowledge in the Customer Service workspace application.
Translated with www.DeepL.com/Translator (free version)
Currently, the title of the Case record is used as the search content in Knowledge, which is very inconvenient.
If we can insert any value, the operation will be smoother.
We would like to see the ability to change the auto-suggestion content in Knowledge in the Customer Service workspace application.
Translated with www.DeepL.com/Translator (free version)
STATUS DETAILS
Needs Votes
Administrator on 4/26/2023 4:20:56 AM
Thanks for the idea! We've added it to our backlog and will consider it in the future based on the votes it receives.