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Comments
Knowledge Managers do not have HTML skills usually, as it's not part of the required package of skills when managing documentation in an org... So making the editor friendlier for non-HTML users, would help immensely to ensure formatting is easily adjustable to align with existing content and templates.
Category: Knowledge Management
Agree with Kaitlin. We would like to change the default formatting applied by the Content editor (FCEditor?) to make it easier to have consistent appearance of articles. Authors are frustrated when they edit an article, even removing
Category: Knowledge Management
Alternatively, let us change the editor options to meet our customer's brand guidelines similarly to how we do it within a portal. If we can change the header, paragraph, bulleted and numbered list, special content box, etc. within the editor, we wouldn't have to rely so heavily on custom HTML within the articles.
Category: Knowledge Management
Agree with Ran Zhang's comment, the validation has caused trouble to users while editing the content. Please leave an option to customers to disable the validation in the KA editor.
Category: Knowledge Management
If the code has no security risk but just violates w3c format requirement, we should still maintain raw code provided by user rather than modify it.
Category: Knowledge Management
Administrator on 2/2/2024 4:19:17 PM
Update - we are investing on Copilot capabilities for Knowledge at the moment and will find relevant opportunities to address these ideas that can help make Copilot better for Q&A.