Teams Webinar functionality in Customer Insights - Journeys should be the same as when created in Teams
Hello -
It seems that Teams Webinars (created from Teams) has updated functionality that is not included in the Teams Webinar that gets created through Event Management of Customer Insights - Journeys.
For example, Webinar created through Teams includes a "S...
Events: Invited vs Registered vs Attended
Hi Marketing Team, To measure the success of an event we need to compare 3 metrics - Who was invited? How any of them registered? How many of them actually showed up? We use a Customer Journey to send out Event invitations. It would be great if the associated invitees were then stored in the E...
Hi, this idea would work in case all attendees are invited via customer journeys, however that is not the case today, we can track well who registered vs who attended, but tracking who was invited is not that easy, hope it makes sense. We will work on improving the overall analytics for event management in the future. Thank you, PM
Leads as Target Audience for Event Registration Forms
It is currently not possible to direct event registration forms at Leads or Leads & Contacts (such as with marketing forms). We would very much like to have this feature available to us.
Thanks for this suggestion. It is already possible to generate leads from contacts for event registrations. If you choose to enable lead generation for events, then a new lead will also be generated for each registration and linked to the appropriate contact. However, if a contact who previously registered an event registers for the same event again, a new lead record is not created. To control whether to generate new leads for any event, open the event record and set the Create leads for event registrations option to Yes or No.
We will continue to collect votes for the suggestion to target leads only and considerate it in future roadmap. Thanks, CIJ PM
Enable “Choose co‑organizers” for Teams Meeting V2 in Dynamics 365 Customer Insights – Journeys
When creating and managing Teams Meeting V2 from Dynamics 365 Customer Insights - Journeys, event organizers can configure some meeting settings directly from the Event form. However, the Choose co-organizers option is currently disabled and c...
Support Accept / Tentative / Decline for event emails in Customer Insights – Journeys
Current behavior
When sending an event or meeting invitation from Dynamics 365 Customer Insights – Journeys, recipients receive an email with a “Save to Calendar” button.
Clicking this button downloads an .ics file...
Enable automatic calendar invites for event and webinar registrations
Customer Insights - Journeys currently uses an iCal download for the Add to Calendar experience after event registration. While functional, this creates unnecessary friction because registrants must download the file and manually add the event to their calendar.
A better nativ...
Native export of custom event fields does NOT exist in Real time Marketing
Microsoft’s Real‑time event registration uses unmapped fields (custom registration fields), but there is no built‑in export that produces a clean Excel file with one column per field.
Instead, all custom values are stored inside Form Submissions...
Improving the “Add to Calendar” Experience in CIJ: Moving to a Direct Link Option
Currently, the “Add to calendar” experience generates and downloads an .ics file. While the file is successfully saved to the user’s Downloads folder, the experience is not seamless from a usability perspective.
After downloading, users are unable to open the file directly in the browser...
Create a Teams Webinar Series
Add the ability to create a series of webinars in Teams, so a customer can click one link and be registered for multiple virtual events within the same series.
Multilingual forms
Multilingual forms are a baseline requirement in modern B2B marketing. The current implementation in Customer Insights Journeys forces duplication of assets, increases maintenance costs and creates unnecessary operational complexity compared to HubSpot, Salesforce Marketing Cloud and even ligh...
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