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We *MUST* have the ability to set up webinar providers besides On24. The documentation (https://docs.microsoft.com/en-us/dynamics365/customer-engagement/marketing/events-settings#webinar-providers) and the software itself clearly show the ability to add others regardless of the "note" placed in the docs. When we evaluated D365 for Marketing for adoption, this limitation was not present. Now that we've committed to it, we have no option for working with our current webinar provider. We will not and cannot switch provider.
STATUS DETAILS
Planned
2023 Release Wave 2
Shravan Suri (administrator) on 8/1/2022 4:52:05 PM
Hi Patrick,
We need some more details to understand your suggestion better. Some points below:
1. ON24 has been the only OOB webinar provider since the launch of the product, in April. We have not added any new limitation. The "note" in the docs clearly calls this out.
2. As mentioned here, partners/customers can extend the webinar system by building an interface between our extensible webinar system and the APIs of the webinar provider. What you see in the product is the possibility of adding new providers - that is simply to enable any partner who wishes to build such an integration.
3. Could you share the webinar providers you/your clients are looking to integrate with? My team can assist with the next steps.
Sincerely,
Shravan Suri
PM, Event Management in Dynamics 365 for Marketing
Microsoft.