Dataverse search: missing
Custom lookup field (User lookup) references a virtual entity (User entity). The Dataverse search functionality does not support virtual entities.
We like to use virtual entities in the global search.
Shared Email
Generally, you can use the Dynamics App for Outlook to track instantly emails with a user mailbox. However, as you are using shared queue mailboxes to track the emails sync time following the next rule:
Email synchronization occurs every 5...
Download emails from timeline
Recently it was deployed a new feature to download emails from email form. We would like to include the same functionality from the timeline.
Email Read Timeline
Add the ability to identify emails within the case timeline, including a read/unread status indicator—similar to the functionality available in the Inbox feature.