Adminstrators to Act as User


Allow Administrators to "Act" as another user within the same session in order to better support the application. For example if a user has inform us of an issue, we should be able to act as them and attempt to replicate the issue. For resolutions and customisations, we should be able to act a...

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Category: Admin Center (97)

STATUS DETAILS
Declined

Fonts in CMS


Considering other Microsoft applications containing 100's of different fonts, it should be a default that available fonts within CMS should have more than the 5 that has been made available. Our company's brand policy requires us to use Font Type = Calibri and Font Size = 11 However both the font...

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Category: General (315)

STATUS DETAILS
Needs Votes

Consistency across free text box formatting options


Since we enable 2020 Wave 1 release in early April, we have noticed that there was a change to formatting options when entering notes/emails etc. This change was great, for example it went from 5 font options to now almost the full library. However when creating Email Templates (under Settings >...

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1 Comments

Category: General (315)

STATUS DETAILS
Needs Votes

Emails - Inserting Templates


The process of inserting templates contains a few additional clicks that are not necessary. Ideally, when clicking on "Insert Template" it should bring up a list of templates immediately without having to have the user verify whether the template is related to the "Recipient" or "Regarding". Esse...

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Category: General (315)

STATUS DETAILS
Needs Votes

Performing a Search whilst in a specific View in Advanced Settings


From the Advanced Settings, when you perform a search (for example in a Queue, Users etc), the search returns all results rather than the view you were in. If I was in a view that shows "Active Queues" and i performed a search, I would expect only to return results from the Active View however i...

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Category: Unified Interface (176)

STATUS DETAILS
Needs Votes

Timeline Activity Timestamp


Timestamps on timeline activities can only be either Date Sort or Date Sent. Not sure what the decision is behind this but why is "Date Created" not an option? Not all activities has a "Date Sent" and utilising Date Sort doesn't help when records are modified. Please have a think about this as i...

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Category: General (315)

STATUS DETAILS
Needs Votes