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***9.1- CK Editor VERSION missing features to optimize user experience*** Context reminder: lot of communications done with customers/external partners/internal partners is done via Mail to keep trace of service request for traceability/auditability/compliance…therefore Mail communication in a case context is FOUNDATIONAL. MSFT TARGET should be the MSOffice Word/Outlook rich text editor features***THIS IS A VERY HIGH HP SC ASK*** >>Main features missing for 9.1: -Ability to copy/paste an Excel table directly (simple Ctl+C/Ctl+V) and keep formatting -Ability to copy a Word or other MSOffice source (Outlook) formatted text (containing -images, table, bullets, links…) directly (simple Ctl+C/Ctl+V) and keep formatting -Ability to copy an image directly and enable resizing -Also Enable internal images/stop current encoding and take image as an image file -Enable hyperlink to open browser session, public or internal HP sites -Ability to choose/configure mail default font at system/user level -Implement language spelling check -Enable HP Fonts -Enable resizing of tables and images by dragging on the borders/corners instead of having to go through menus -Ability to drag & drop/copy-paste files to attach within email sending -Implement language Spelling check
STATUS DETAILS
Completed
Ideas Administrator

Thank you for your feedback.

 

We updated and modernized our email editor experience in the April 2020 Wave 1 release. And in our October 2020 Wave 2 release we are completing this transormation with updates to the email template and signature builder experiences.

More information on these email experience can be found at https://docs.microsoft.com/en-us/dynamics365/customer-service/customer-service-hub-user-guide-email-overview

 

Thank you.

Comments

M

Exactly what we are looking for. The email editor does not fit the page resolution

Category: Customer Service (Case Management / Queues)

M

Excellent Idea. This is one of the things that all my Agents continue to ask for the Unified Interface, they cannot use the accents in Spanish or Portuguese since the mail editor doesn't allow it. When they copy and paste from Word the formatting changes so it is frustrating for them and they go back to the Legacy Web.

- Auto spelling is a must in all languages (English, Spanish, Portuguese, etc)
- Size of the window to read a message should be larger
- Keep formatting when you copy and paste from different sources
- Keep the font size - when you have templates that needs to be edited, the font is not keeping the format and the email when is received for the customer, partner, internal party or to whom is addressed, they receive an email with several size of fonts.. that it looks unprofessional.

Thank you!

Category: Customer Service (Case Management / Queues)

M

also, I see CKEditor v5 supports Markdown :)

Category: Customer Service (Case Management / Queues)