Prevent duplicate Event registrations and Check-ins for same contactid
The Event management should recognize the duplicate contactids that are trying to be added to an event in the form of registering or checking-in. For example when a customer has already signed up for the event from a portal but calls again to the company and an D365 user creates a new event regis...
Teams Webinar functionality in Customer Insights - Journeys should be the same as when created in Teams
Hello -
It seems that Teams Webinars (created from Teams) has updated functionality that is not included in the Teams Webinar that gets created through Event Management of Customer Insights - Journeys.
For example, Webinar created through Teams includes a "S...
| Thank you for your feedback. This is a great suggestion! We will consider this in our roadmap. Sincerely, PM, Microsoft |
Ability to Cancel an Event Registration directly from a form/e-mail - PLEASE VOTE :-)
I have currently setup an Event where registration happens through a form. At the moment it is not possible for the contact to cancel a registration directly from a form/e-mail. The contact now MUST contact us either via e-mail or phone and then we manually have to cancel their registration. I...
This was released - https://learn.microsoft.com/en-us/dynamics365/customer-insights/journeys/cancel-registration. Thanks, CIJ PM
Events: Invited vs Registered vs Attended
Hi Marketing Team, To measure the success of an event we need to compare 3 metrics - Who was invited? How any of them registered? How many of them actually showed up? We use a Customer Journey to send out Event invitations. It would be great if the associated invitees were then stored in the E...
Hi, this idea would work in case all attendees are invited via customer journeys, however that is not the case today, we can track well who registered vs who attended, but tracking who was invited is not that easy, hope it makes sense. We will work on improving the overall analytics for event management in the future. Thank you, PM
Calendar holds for event registrations
It should be much easier to insert ICS/Google calendar attachments when someone registers for an event! Not sure if it should be a file attached to the event that could be accessible in email marketing, or if it's something that could be a Design Element in email marketing like the event butto...
Generate iCalendar files for events and sessions (Dynamics 365 Marketing) | Microsoft Docs
Waiting list in Real time events
The waiting list event feature from outbound marketing should also be implemented in Real time events.
| Thank you for your feedback. This was released in March 2025 as Public Preview - |
https://learn.microsoft.com/en-us/dynamics365/customer-insights/journeys/set-up-and-manage-waitlist
Additional Webinar Providers
We *MUST* have the ability to set up webinar providers besides On24. The documentation (https://docs.microsoft.com/en-us/dynamics365/customer-engagement/marketing/events-settings#webinar-providers) and the software itself clearly show the ability to add others regardless of the "note" placed i...
Hi Patrick,
We need some more details to understand your suggestion better. Some points below:
1. ON24 has been the only OOB webinar provider since the launch of the product, in April. We have not added any new limitation. The "note" in the docs clearly calls this out.
2. As mentioned here, partners/customers can extend the webinar system by building an interface between our extensible webinar system and the APIs of the webinar provider. What you see in the product is the possibility of adding new providers - that is simply to enable any partner who wishes to build such an integration.
3. Could you share the webinar providers you/your clients are looking to integrate with? My team can assist with the next steps.
Sincerely,
Shravan Suri
PM, Event Management in Dynamics 365 for Marketing
Microsoft.
Provide Payment Gateways Out of Box
When the Marketing app is installed, there are some out-of-box configurations - like On24 for webinar integration. This request is to add a few Payment Gateways that are configured out-of-box. I would recommend the most popular like Paypal, Venmo, CashApp. https://docs.microsoft.com/en-us/dyna...
| Thank you for your feedback. This is a great suggestion! We will consider this in our roadmap. Sincerely, PM, Microsoft |
Leads as Target Audience for Event Registration Forms
It is currently not possible to direct event registration forms at Leads or Leads & Contacts (such as with marketing forms). We would very much like to have this feature available to us.
Thanks for this suggestion. It is already possible to generate leads from contacts for event registrations. If you choose to enable lead generation for events, then a new lead will also be generated for each registration and linked to the appropriate contact. However, if a contact who previously registered an event registers for the same event again, a new lead record is not created. To control whether to generate new leads for any event, open the event record and set the Create leads for event registrations option to Yes or No.
We will continue to collect votes for the suggestion to target leads only and considerate it in future roadmap. Thanks, CIJ PM
Event registration Marketing forms to include functionality for sessions
Sessions in an event should be available to use in a marketing form events registration form that can be embedded in to a CMS. Session capability is great, as are the registration forms, but if sessions aren't a roadmap item for this then it does limit their usage to quite simple scenarios. Add...
| Thank you for your feedback. This is a great suggestion! We will consider this in our roadmap. Sincerely, PM, Microsoft |
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Thank you for your feedback. This is a great suggestion! We will consider this in our roadmap. Sincerely, PM, Microsoft