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Prevent duplicate Event registrations and Check-ins for same contactid

Mike Serela on 4/15/2020 8:06:05 AM
The Event management should recognize the duplicate contactids that are trying to be added to an event in the form of registering or checking-in. For example when a customer has already signed up for the event from a portal but calls again to the company and an D365 user creates a new event registration manually there should be enforced preventation of this and a window should popup and say "This contact has already registered for this event". The same thing is needed with Check-ins, you can check-in a contact a hundred times if you want to.
Category: Event Planning and Management
STATUS DETAILS
Planned
2025 Release Wave 2
Ideas Administrator

Administrator on 6/13/2024 6:50:34 PM

Thank you for your feedback. This is a great suggestion! We will consider this in our roadmap. Sincerely, PM, Microsoft

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RE: Prevent duplicate Event registrations and Check-ins for same contactid

Stefano Sala on 2/21/2025 9:11:54 AM

I fully agree with Mike Serola's proposal. As a company with over 500k contacts in our CRM and consisting of 10 brands, we find it extremely cumbersome and complicated to manage the prevention of duplicate registrations using lengthy and complex Logic App workflows due to the lack of this functionality in Dynamics 365 Event Management. The ability to prevent multiple registrations for the same contact is essential to simplify operations and improve efficiency. Could you provide us with an update on the ETA for the release of this feature? Its implementation would greatly benefit many users and could significantly enhance large-scale event management. Thank you for your attention to this critical request.

Category: Event Planning and Management

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RE: Prevent duplicate Event registrations and Check-ins for same contactid

Emily Phung on 5/11/2022 9:16:04 AM

Big upvote for me. Duplicate event registration has caused the 'Add to calendar' button to appear multiple times in Mkt email, exactly what Erick mentioned below.

Category: Event Planning and Management

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RE: Prevent duplicate Event registrations and Check-ins for same contactid

Erick Lee on 5/9/2022 6:05:02 AM

Agreed this is necessary. Further to not being able to control number of actual registrations, this is also affecting the "Add to Calendar" button in the confirmation email -- if a registrant registered twice, the button appears twice.The logic works on displaying button for each event registration where event = a particular event. So if there are two registrations of the same event, the button is displayed twice.

Category: Event Planning and Management

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RE: Prevent duplicate Event registrations and Check-ins for same contactid

Rafael PENNESE on 8/24/2021 9:36:03 AM

Absolutely necessary: combing the list of registrations for duplicates is very time consuming and a huge hurdle to productivity.

Category: Event Planning and Management

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RE: Prevent duplicate Event registrations and Check-ins for same contactid

on 6/24/2020 11:43:10 AM

I agree. When customer registration for an event, we should have a function to prevent or allow duplicate registration based on email field or contact ID. This help event organizer can control exactly there attendee information or Marketing can capture more contact data.

Category: Event Planning and Management