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The Event management should recognize the duplicate contactids that are trying to be added to an event in the form of registering or checking-in. For example when a customer has already signed up for the event from a portal but calls again to the company and an D365 user creates a new event registration manually there should be enforced preventation of this and a window should popup and say "This contact has already registered for this event". The same thing is needed with Check-ins, you can check-in a contact a hundred times if you want to.
STATUS DETAILS
Planned
2026 Release Wave 1
Ideas Administrator

Thank you for your feedback. This is a great suggestion! We will consider this in our roadmap. Sincerely, PM, Microsoft

Comments

M

In the Event Planning Module, the current design allows the same Contact to register for an event multiple times.Can we have a feature that only allows each Contact to register once for each event?This makes sense, as registering the same person twice does not have any meaning. In the registration form, if we detect that the same Contact has already registered, it should return a warning or message on the front end to notify the user that they have already registered for this event.

Category: Event Planning and Management

M

When registering for an event with the same name and email it created multiple registrations - it would be good if these were automatically merged ti prevent capacity being reached for events when actually there was space available

Category: Event Planning and Management

M

It would be great if the system can detect the duplicate registration for the event and prohibit that.
It seems like the system understands it as session registration and it is not and when we are sending the reminder to join it includes e.g. two CTA for joining for the same event.

Category: Event Planning and Management

M

The event registration process does not consider multiple submissions as duplicates because the platform allows a single contact to have multiple registrations for the same event. This design supports scenarios where attendees may register for different sessions or ticket types under the same event.To address your concern about preventing duplicate registrations for the same contact within the same event, the feature that should be implemented is a duplicate check at the Event Registration level. This enhancement would:Validate whether an existing registration already exists for the same contact and event combination.Block or prompt the user before creating a new registration for the same event.Provide flexibility to configure exceptions (e.g., allow multiple registrations for multi-session events if required).This functionality is not currently available out-of-the-box, as matching rules apply only to Contacts and not to Event Registrations. Implementing this feature would require either:A custom plugin for synchronous validation during registration, orA Power Automate flow with logic to check existing registrations before creating a new one.

Category: Event Planning and Management

M

I tried creating a duplicate detection setting for Event Registrations but it is not available on the list of entities available. Would be great to have it on the list because we're manually registering people on the wait list items.

Category: Event Planning and Management

M

I fully agree with Mike Serola's proposal. As a company with over 500k contacts in our CRM and consisting of 10 brands, we find it extremely cumbersome and complicated to manage the prevention of duplicate registrations using lengthy and complex Logic App workflows due to the lack of this functionality in Dynamics 365 Event Management. The ability to prevent multiple registrations for the same contact is essential to simplify operations and improve efficiency. Could you provide us with an update on the ETA for the release of this feature? Its implementation would greatly benefit many users and could significantly enhance large-scale event management. Thank you for your attention to this critical request.

Category: Event Planning and Management

M

Big upvote for me. Duplicate event registration has caused the 'Add to calendar' button to appear multiple times in Mkt email, exactly what Erick mentioned below.

Category: Event Planning and Management

M

Agreed this is necessary. Further to not being able to control number of actual registrations, this is also affecting the "Add to Calendar" button in the confirmation email -- if a registrant registered twice, the button appears twice.The logic works on displaying button for each event registration where event = a particular event. So if there are two registrations of the same event, the button is displayed twice.

Category: Event Planning and Management

M

As far as I can see, the Event Registrations entity still does not show in the list of Base record fields, on a duplicate detection rule...This has NOT been resolved.

Category: Event Planning and Management

M

Absolutely necessary: combing the list of registrations for duplicates is very time consuming and a huge hurdle to productivity.

Category: Event Planning and Management

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