2

Working hours in Calender view

We would like the possibility to show the Working hours and non-working hours in the Calender view on the Field Service Mobile Application. Similar to how it is shown in the FS app in the scheduling board where non-working hours are grayed out in a darker gray compared to the working hours.

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0 Comments

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Category: Mobile (52)

STATUS DETAILS
Needs Votes
Ideas Administrator

Thank you for the feedback. We will review this idea internally and monitor for additional votes.

Thanks,

Field Service PM Team 

Thank you for the feedback. We will evaluate

2

When outside working hours the time intervals should be grayed out in Field Service App

Is it possible to display working hours of a user and have non-working hours grayed out on the calendar view on Field Service Mobile just like on the schedule board? Here is the supporting link that is showing the difference between the app and web - https://drive.google.com/open?id=1jMMUOUmKw...

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0 Comments

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Category: Mobile (52)

STATUS DETAILS
Under Review
2

Bring Woodford Designer to Unified Interface

As of today, the Woodford designer can only be accessed via the legacy web client of Dynamics 365. It would be useful to be able to access the Woodford designer from the Unified Interface directly.

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2 Comments

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Category: Mobile (52)

STATUS DETAILS
Declined
Ideas Administrator

Thank you for your feedback.

We are not considering the suggestion at this time due architectural and licensing limitations of Woodford product. Keep an eye out for future announcements in this area.

Sincerely,

Jonathan Baker, PM,

Microsoft.

2

Business Process Flow on Field Service Mobile

Currently a technician can move a work order from any status to any other status. In reality there is a natural progression of statuses. At it's simplest this is Travelling --> In-Progress --> Complete. Under specific circumstances you may have 'Travel Home' after 'Complete' or you could...

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0 Comments

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Category: Mobile (52)

STATUS DETAILS
Under Review
Ideas Administrator

Thank you for the feedback. We will review this idea internally and monitor for additional votes.

Thanks,

Field Service PM Team 

2

Signature

A signature is permitted on the mobile version of a work order but it is not repeated on the copy sent to the customer for confirmation of work accomplished. This is a basic necessity for field services.

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1 Comments

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Category: Mobile (52)

STATUS DETAILS
Completed
Ideas Administrator

Thank you for the feedback. You can add a signature to a mobile report (HTML or Word Document) generated in Field Service Mobile that can be shared with the customer. Please let us know in the comments if there is something more you are asking for here. 

Thanks,

Field Service PM Team 

2

Add Camera support for Field Service App on Hololens

There seems to be no way right now to use the native camera functionality of the Resco based Field Service App on Hololens.

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0 Comments

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Category: Mobile (52)

STATUS DETAILS
Completed
Ideas Administrator

Thank you for the feedback. This functionality is now supported in our HoloLens Field Service Mobile application as the Windows team began supporting the API that we were using. 

Thanks,

Field Service PM Team 

1

Chat functionality on the new mobile app

It would be great to have a real-time collaboration feature on the new mobile application that lets field technicians chat with each each other, and share information. Please make it flexible so it can be ad-hos or around a particular entity. Thanks

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0 Comments

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Category: Mobile (52)

STATUS DETAILS
New
1

Provision option to enable enterprise to force the authentication mode for field service mobile (xamarian)

Hello PM team, Thanks for wrapping intune sdk for Field service mobile (Xamarian) app. https://experience.dynamics.com/ideas/idea/?ideaid=74e553ca-936a-e911-b047-0003ff689546 But currently the intune app protection policies (MAM) will work only when user selects OAuth2. If user logs in using st...

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0 Comments

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Category: Mobile (52)

STATUS DETAILS
New
1

Calendar View - Show week view like outlook.

For some people a calendar is a lot easier to read than looking at a list. It would be better to have the Outlook type Week view for calendar when looking at FS Bookable Resource Bookings

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0 Comments

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Category: Mobile (52)

STATUS DETAILS
Needs Votes
Ideas Administrator

T

1

Show Destination Addresses in Field Service Mapping Navigation

Bug fix needs to be implemented to show destination address rather than the person's name or longitude/latitude as a destination when you map directions on a Field Service booking. I have been told that there is a potential fix to this issues in Bing maps but there is no timeline for implementat...

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0 Comments

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Category: Mobile (52)

STATUS DETAILS
Planned
2020 Release Wave 2
Ideas Administrator

Hello,

Thank you for the feedback. We are planning to address this with Bing Maps on Windows in an upcoming application update.
This would not be addressed with Google maps or Bing on other platforms.

 

Thanks,
Jon
PM Field Service