16

Automatically Publish Mobile Offline Profile

As specified in an earlier question, we would like to see the possibility to automatically ...

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1 Comments

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Category: Mobile (129)

STATUS DETAILS
Needs Votes
16

Customization of the Calendar Control in Field Service Mobile MDA 2020 app

Make it possible to customize the out of the box calendar control in the Field Service Mobile App 2020 Model Driven App We want to change the fields, fe. “Incident type” which is displayed on the bookings card form in the Calendar View in the Field Service Mobile App 2020 Model Driven App.

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1 Comments

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Category: Mobile (129)

STATUS DETAILS
Completed
Ideas Administrator

Hello,

The ability to customize the fields within the Field Service Mobile calendar control is now available. For steps to configure please refer to documentation here: Customize the Field Service (Dynamics 365) mobile app sitemap, forms, and views | Microsoft Docs

14

Field Service Mobile in landscape mode

Could you please consider to support landscape mode on iphone/Android in Dynamics365 Field Service mobile?

Now it seems that only portrait mode is supported.

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0 Comments

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Category: Mobile (129)

STATUS DETAILS
Completed
Ideas Administrator

Hello,

The iOS and Android applications now support landscape mode. 

 

Thanks,
Jon

14

Show Technician is online or offline in CRM

Show an Online status on Schedule Board when Technician is logged in to the Mobile App and show an Offline Status if Technician is not logged in or is out of coverage.

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0 Comments

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Category: Mobile (129)

STATUS DETAILS
Needs Votes
Ideas Administrator

Thank you for the feedback. This is an interesting idea to provide more status information to back office workers.

 

Thank you,

Field Service Mobile PM Team

14

Document upload for Offline mode

In new mobile app, for offline mode, Document Location entity is not enabled, because of which we can not upload documents. Notes entity is available, but it only support to upload images and capture photo. It opens phone gallery to allow to upload images. There is no way for us to upload docume...

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0 Comments

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Category: Mobile (129)

STATUS DETAILS
Needs Votes
Ideas Administrator

Thank you for the feedback. We will evaluate this as a future enhancement.

 

Thank you,

Field Service Mobile PM Team

14

Enable Guest Users for the Field Service Mobile App (PowerApps)

External / Guest user access is currently not a supported feature for model-driven apps in both the PA player and the FS Player. It is critical that guest accounts, which are mainly Technicians and mobile workers, have access to the Microsoft Field Service Mobile App.

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3 Comments

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Category: Mobile (129)

STATUS DETAILS
Completed
Ideas Administrator

Guest Access enhancements for Field Service Mobile have been released a part of Wave 1 2023. 

Please refer to documenation: Frequently asked questions for Field Service (Dynamics 365) mobile app - Dynamics 365 Field Service | Microsoft Learn

 

Thank you,

Field Service Mobile PM Team

13

Clear Message for users saving their Inspection with 100% complete

We found out that users who answer all questions of an Inspection and directly put the Inspection on 100% complete get the following messagge: "Please fix the highlighted errors". Actually there is nothing to be fixed, but the issue is that Field Service Mobile needs the user to save the fully...

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0 Comments

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Category: Mobile (129)

STATUS DETAILS
Needs Votes
13

Field Service Mobile - Freeze Tabs for Better User Navigation

When scrolling down on a form in Field Service Mobile, the tabs disappear. A better user experience would be to freeze the tabs as you scroll down to allow the ability for a mobile user to change tabs quicker and not have to scroll backup on the form to see the tabs.

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0 Comments

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Category: Mobile (129)

STATUS DETAILS
Completed
Ideas Administrator

Thank you for the feedback. This is a planned enhancement releasing with Wave 2 2022. 

 

Thank you,

Field Service Mobile PM Team

12

Word Templates in Offline first

Word Templates are currently not available in the Offline First version of the app, and this makes work more difficult for our customers and end users, as they need access to those templates in order to make service reports.


ASK

Word Templates to be ava...

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0 Comments

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Category: Mobile (129)

STATUS DETAILS
Needs Votes
12

Enhance offline filter in offline mode

In addition to other great ideas posted here for the mobile app, I would like to address these three challenges with the custom filter for offline mode: 1. You can't test if the filter has the desired outcome before you add it. 2. You need to recreate the same conditions for the views in the mob...

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1 Comments

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Category: Mobile (129)

STATUS DETAILS
Under Review