CreatedOn, CreatedBy, ModifiedOn, ModifiedBy fields make them availiable from
The following tables does not expose the fields
Fields :
- CreatedOn
- CreatedBy
- ModifiedOn
- ModifiedBy
Tables :
- attribute
- attributeimageconfig
- canvasapp
- entity ...
STATUS DETAILSNew
Instant Browser Closure Detection for Seamless Operations
As an Omnichannel Agent, the current system takes up to 3 minutes to update my presence from Available or Busy to Offline after my browser gets closed, frozen, or loses connection. During this time, the system continues to try to assign interactions to me,...
Queue Item - Tagging - Similar to outlook
Hey, we are using queues quite heavily and handling a lot of emails and cases in those, I see that many of our users have a hard time moving from outlook to queues in D365 due to the lack of the simple tagging functionality that exist in outlook, so kindly add tagging to queue items in a simi...
Retain on the same tab on refresh
when user is working on some tab on the case screen and when the case is refreshed or reloaded then it should retain on the same tab.
This feature request is being evaluated for a future release but no confirmed plans for now.
Correct Timeline design flaw
If you configure the new UX to have a timeline to use 2 columns width, then all the new property is ruined by a grey wall of no data. When using one column this is not an issue, but when you use two... it is. In my case I have made this adjustment within the Customer Service Hub on the form CA...
Thank you for your feedback.
We released this feature as part of the functionality in 2020 October Wave release.
Please refer to the following link for more information: https://docs.microsoft.com/en-us/dynamics365/customer-service/customer-service-hub-user-guide-timeline-admin#expand-filter-pane
Sincerely,
PM,
Microsoft.
Voice of the Customer (VotC) On-Premises
Provide Voice of the Customer (VotC) functionality to On-Premises implementations of Dynamics 365.
Voice of the Customer reached EOL on July 1st, 2020
Dynamics 365 Customer Service Workspace - Case Enhancement Form - Side Panel - Contact Details
The new Customer Service Workspace Case Enhancement Form shows on the right side panel the customer details (customer360 component of the field accountid).
What many Customers in B2B need is also "Contact Details", where we see the customer360 component of the standard microsoft field "...
Make navigation configurable (manage tab and session opening)
Is there a way to prevent a user from opening a session by clicking on a specific record ? For example, a user can open a case in a new session (shift + click on a case record) but the user should not open a systemuser record in a new session. Can we implement such rules ? We also have the same ...
Customer Service workspace is based on Unified Client Interface with the same restrictions when it comes to web browser client. Different from Unified Service Desk that is a desktop with more control over the client.
However, we will be sharing the feedback with the Forms/Views team about the requirement to make some lookups non-clickeable like owner (systemuser) on a record or a view.
Display relevant icons on Email activity entries in journals
Currently this is provided in base Dynamics 365. Emails in a case journal, for example, will have an icon that visually conveys what kind of email it is: Inbound, Outbound, Draft, etc. Customer Service Hub replaces these with a single icon that looks very much like a 'draft' email icon. The ho...
Thank you for your feedback.
We released this feature as part of the functionality in the 2020 October Wave release.
Please refer to the following link for more information: https://docs.microsoft.com/en-us/dynamics365/customer-service/customer-service-hub-user-guide-timeline-overview
Sincerely,
PM, Microsoft.
Guest users cannot view contact details; this feature is functional for internal users but not for guests.
Guest users are unable to view contact details when hovering over a contact link in tasks. While this functionality is smooth for internal users, it seems restricted for guests with prior accounts in the tenant. To optimize user experience and ensure feature consistency, we kindly request the ...
Administrator
Thank you for your feedback. Currently, this is not in our roadmap; however, we are tracking it, and if we get more feedback and votes, we may consider it in the future.
Regards,
PM, Microsof