1

Un-interrupted Activity Tracking

Please update activity tracking so that is does not stop when I go to another browser window. Right now the time tracker only works when I'm in Dynamics, but often, I need to go outside of dynamics (into excel or building a presentation) while I'm working on customer deliverables. It's really ...

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Category: Customer Service Workspace (17)

STATUS DETAILS
New
1

Switching between the multi-session tabs should call OnLoad JavaScript event

While working in a Multi Session App, if you are using a custom JavaScript code applied at the Form OnLoad event will only trigger the first time you open it but when switching between the multi-session tabs changes will be lost.


Some new call should be implemented or a workar...

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Category: Customer Service Workspace (17)

STATUS DETAILS
New
1

The information from the Read receipt of a tracked email to appear in the timeline or in the email form.

Customer would like to be able to see the read receipt information in the timeline or in the email form.

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Category: Customer Service Workspace (17)

STATUS DETAILS
New
1

Preview or confirm window before sending a file in Omnichannel chat

Would it be possible to make file preview or pop up a confirm window before sending a file in Omnichannel chat?


Currently, the file will be directly sent out once user/agent select a file and click on open.There might be possibilities that they choose an incorret file. If the ...

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Category: Customer Service Workspace (17)

STATUS DETAILS
New
1

Display channel on the home page of the customer service workspace

Display the widget/channel panel on the home page of the customer service workspace. Now the widget is displayed after opening a new session through js code. The idea is to be able to customize a session and the home page to display the widget by default.

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Category: Customer Service Workspace (17)

STATUS DETAILS
New
1

Open a hyperlink in a new browser tab

In CSW, we can open another app. The current issue is that opening is done in an iframe. It is blocking because of CORS configuration. We would have the possibility to decide to open the hypertext link in a new tab and not necessary in an iframe.

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Category: Customer Service Workspace (17)

STATUS DETAILS
Needs Votes
1

Productivity pane is not loading

In customer service workspace the productivity pane is not loading for the first time we open any record, If we open one more record (Shift+click) or go back to home then the pane displays in both the records.

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Category: Customer Service Workspace (17)

STATUS DETAILS
Needs Votes