This definitely needs to be addressed. We have raised support tickets in the past because the client-side load this generates has led to poor performance and crashes. I understand those performance issues have now been resolved, but the overall UI experience remains terrible.I cannot understand why anyone would want to watch the transcript load line by line. This is highly inefficient, especially for long calls or chats, and you cannot do anything while it is loading. Any attempt to scroll down simply resets as a new line appears, causing you to lose your place. Please display the entire transcript at once or, at the very least, implement lazy loading so additional lines load as I scroll without disrupting navigation. The transcript is already stored in full behind the scenes for closed conversations, so there is no reason for the UI to load it line by line as if something is happening in real time.