11
A

Case grids should work on queueitem view

Angela Santner on 6/6/2023 3:52:58 PM

The following feature should also be available for views of the entity queueitem (not only for views of the entity incident):

https://learn.microsoft.com/en-us/dynamics365/customer-service/enable-case-grids


The values in the colums "last interaction and "next sla" are not displayed or unreadable displayed in a view of the entity queueitem.


In "last interaction" no value is displayed.

In "next sla" {FailureTime....} is displayed.


Category: Customer Service Workspace
STATUS DETAILS
Needs Votes
Ideas Administrator

Administrator on 12/29/2023 4:22:17 AM

Thank you for your feedback. Currently, this is not in our roadmap; however, we are tracking it, and if we get more feedback and votes, we may consider it in the future.

Regards,

Product Manager, Microsof