Conversation diagnostics in Azure Application Insights


Since the deprecation of the Routing Diagnostic tool, it has become crucial to introduce a new product within Azure Application Insights that maintains feature parity.

I would suggest providing demo videos that showcase the activation and usage of the product, as the current documentatio...

Read more...
0 Comments

Read more...
0 Comments

Category: Unified Routing- Diagnostics (2)

STATUS DETAILS
New

Increase the number of open sessions inside Workspace App


The limit of 10 sessions within the workspace is not in line with the agents' work process, it is a limit as they would need a greater number of sessions within the workspace. It would be nice to be able to configure the number of sessions that can be opened for each environme...

Read more...
0 Comments

Read more...
0 Comments

Category: Customer Service Workspace (111)

STATUS DETAILS
New