Case based service management
Customer service is the key of of every SMB's. Current service management module supports only product/item manufacturing businesses. It should be tweaked to support case based service management.
Ability to add service & inventory (non tracked) type items on service item wotksheets
You can only apply inventory items, with the type of item to service lines on the service item worksheet. For example if I wanted to allocate a service type item e.g labour from a 3rd party subcontractor, I can't do this
Link between Purcase Order and Service Order
We suggest the same options for linking a Purchase Order to a Service Order as is possible from a Purchase Order to a job.
Creating service items – “Blocked/Sales Blocked” items should not be shown
When creating a service item manually, blocked items (either is Blocked or “Sales Blocked”) should not be shown on the lookup item list. Like as for blocked items on sales order lines.
Correct Service Invoices
It is possible to correct a posted sales Invoice in Business central. But it is not possible to correct a posted Service Invoice. Out customer aksed us to check if it is possible to have the same function in the posted service invoices to correct a posted service Invoice document. We think this n...
Please add your valuable votes and comments to the suggestion above instead.
Sincerely,
Andrei Panko
PM, Microsoft
Service External document number is missing
The very important field External document number is missing in Service.
Best regards,
Business Central Team
Service Module: Add and manage the payment method and SEPA levy mandates into service invoices
Currently Business Central don't offer to users to fill a payment method code and SEPA direct debit mandate informations in the Service Contract. Therefore you have no choice for submitting recurring service invoice to SEPA direct debit collection process. SMATI Abdel.
Prepayment sales/purchase invoice cancel function should be add.
Hi, This is our customer issue in BC 16.4.14693.15090 (Country/region: TW) Once we create and posted any prepayment invoice from sales/purchase order, we can only use the credit memo function to do the cancellation. But, in standard credit memo function for prepayment, user can not choice whic...
Best regards,
Business Central Team
Add the field "Quote No." in to the Posted Service Invoice/Creditmemo
Hello together, Many end customers insist that the number of the offer is printed on the invoice so that it can be checked during invoice control. In the sales area, the field "Quote No." not included in the invoice in the service area. Please add the field to Posted Service Invoice/Creditmemo ...
Make "your reference" field visible on Service Order, Service Invoice and posted Service invoice in pages and in default datasets
Make "your reference" field visible on Service Order, Service Invoice and posted Service invoice in pages and in default datasets
Administrator