16

Case based service management

Customer service is the key of of every SMB's. Current service management module supports only product/item manufacturing businesses. It should be tweaked to support case based service management.

Read more...

1 Comments

Read more... 1 Comments

Category: Service Order Management (90)

STATUS DETAILS
Needs Votes
16

Ability to add service & inventory (non tracked) type items on service item wotksheets

You can only apply inventory items, with the type of item to service lines on the service item worksheet. For example if I wanted to allocate a service type item e.g labour from a 3rd party subcontractor, I can't do this

Read more...

0 Comments

Read more... 0 Comments

Category: Service Order Management (90)

STATUS DETAILS
Completed
Ideas Administrator
Thank you for your feedback. We released this feature as Service - minor improvements.

Please refer to the following link for more information:

Sincerely,
Andrei Panko
PM, Microsoft

15

Link between Purcase Order and Service Order

We suggest the same options for linking a Purchase Order to a Service Order as is possible from a Purchase Order to a job.

Read more...

0 Comments

Read more... 0 Comments

Category: Service Order Management (90)

STATUS DETAILS
Needs Votes
Ideas Administrator
Thank you for this suggestion! Currently this is not on our roadmap. We are tracking this idea and if it gathers more votes and comments we will consider it in the future. Best regards, Business Central Team
15

Creating service items – “Blocked/Sales Blocked” items should not be shown

When creating a service item manually, blocked items (either is Blocked or “Sales Blocked”) should not be shown on the lookup item list. Like as for blocked items on sales order lines.

Read more...

0 Comments

Read more... 0 Comments

Category: Service Order Management (90)

STATUS DETAILS
Needs Votes
Ideas Administrator
Thank you for this suggestion! Currently this is not on our roadmap. We are tracking this idea and if it gathers more votes and comments we will consider it in the future. Best regards, Business Central Team
15

Correct Service Invoices

It is possible to correct a posted sales Invoice in Business central. But it is not possible to correct a posted Service Invoice. Out customer aksed us to check if it is possible to have the same function in the posted service invoices to correct a posted service Invoice document. We think this n...

Read more...

0 Comments

Read more... 0 Comments

Category: Service Order Management (90)

STATUS DETAILS
Declined
Ideas Administrator
Thank you for reaching out. Your suggestion seems to be a duplicate of the following suggestion: 
Microsoft Idea · Copy documents for Service Creditnota's (dynamics.com)
 
Please add your valuable votes and comments to the suggestion above instead.
 
Sincerely,
Andrei Panko
PM, Microsoft
14

Service External document number is missing

The very important field External document number is missing in Service.

Read more...

0 Comments

Read more... 0 Comments

Category: Service Order Management (90)

STATUS DETAILS
Needs Votes
Ideas Administrator
Thank you for this suggestion! Currently this is not on our roadmap. We are tracking this idea and if it gathers more votes and comments we will consider it in the future.

Best regards,
Business Central Team
14

Service Module: Add and manage the payment method and SEPA levy mandates into service invoices

Currently Business Central don't offer to users to fill a payment method code and SEPA direct debit mandate informations in the Service Contract. Therefore you have no choice for submitting recurring service invoice to SEPA direct debit collection process. SMATI Abdel.

Read more...

0 Comments

Read more... 0 Comments

Category: Service Order Management (90)

STATUS DETAILS
Declined
Ideas Administrator
Thank you for reaching out. Your suggestion seems to be a duplicate of the following suggestion:  

Please add your valuable votes and comments to the suggestion above instead.

Sincerely,
Ivan Koletic
PM, Microsoft 
13

Prepayment sales/purchase invoice cancel function should be add.

Hi, This is our customer issue in BC 16.4.14693.15090 (Country/region: TW) Once we create and posted any prepayment invoice from sales/purchase order, we can only use the credit memo function to do the cancellation. But, in standard credit memo function for prepayment, user can not choice whic...

Read more...

3 Comments

Read more... 3 Comments

Category: Service Order Management (90)

STATUS DETAILS
Needs Votes
Ideas Administrator
Thank you for this suggestion! Currently this is not on our roadmap. We are tracking this idea and if it gathers more votes and comments we will consider it in the future.

Best regards,
Business Central Team
13

Add the field "Quote No." in to the Posted Service Invoice/Creditmemo

Hello together, Many end customers insist that the number of the offer is printed on the invoice so that it can be checked during invoice control. In the sales area, the field "Quote No." not included in the invoice in the service area. Please add the field to Posted Service Invoice/Creditmemo ...

Read more...

0 Comments

Read more... 0 Comments

Category: Service Order Management (90)

STATUS DETAILS
Needs Votes
12

Make "your reference" field visible on Service Order, Service Invoice and posted Service invoice in pages and in default datasets

Make "your reference" field visible on Service Order, Service Invoice and posted Service invoice in pages and in default datasets

Read more...

0 Comments

Read more... 0 Comments

Category: Service Order Management (90)

STATUS DETAILS
New