9

Case based service management

Customer service is the key of of every SMB's. Current service management module supports only product/item manufacturing businesses. It should be tweaked to support case based service management.

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1 Comments

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Category: Service Order Management (53)

STATUS DETAILS
Needs Votes
8

Prepayment sales/purchase invoice cancel function should be add.

Hi, This is our customer issue in BC 16.4.14693.15090 (Country/region: TW) Once we create and posted any prepayment invoice from sales/purchase order, we can only use the credit memo function to do the cancellation. But, in standard credit memo function for prepayment, user can not choice whic...

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3 Comments

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Category: Service Order Management (53)

STATUS DETAILS
Needs Votes
Ideas Administrator
Thank you for this suggestion! Currently this is not on our roadmap. We are tracking this idea and if it gathers more votes and comments we will consider it in the future.

Best regards,
Business Central Team
8

Introduce process and tables for Service Item Ledger Entries

There are a lot of needs and requests from market regarding posted service documents and their ledger entries. Most of them are related to table Service Item Line. Is it possible that you can create a workflow for posting routines like: *table service item line to new table "Posted. Service Item ...

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0 Comments

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Category: Service Order Management (53)

STATUS DETAILS
Needs Votes
Ideas Administrator
Thank you for this suggestion! Currently this is not on our roadmap. We are tracking this idea and if it gathers more votes and comments we will consider it in the future.

Best regards,
Business Central Team
8

Cancel Invoice

Get the possibility to "cancel / undo" a service invoice just like in the sales module

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0 Comments

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Category: Service Order Management (53)

STATUS DETAILS
Declined
Ideas Administrator
Thank you for reaching out. Your suggestion seems to be a duplicate of the following suggestion: 
Microsoft Idea · Copy documents for Service Creditnota's (dynamics.com)
 
Please add your valuable votes and comments to the suggestion above instead.
 
Sincerely,
Andrei Panko
PM, Microsoft
7

"Create Contract Service Orders" -batch run to consider "One Service Item Line/Order" setup

Service Management Setup contains setting "One Service Item Line/Order", which "specifies that you can enter only one service item line for each service order". Based on this, you will have one Service Item per Service Order, if the above mentioned setting is set to TRUE. Related to this, Service...

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0 Comments

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Category: Service Order Management (53)

STATUS DETAILS
Needs Votes
Ideas Administrator
Thank you for this suggestion! Currently this is not on our roadmap. We are tracking this idea and if it gathers more votes and comments we will consider it in the future.

Best regards,
Business Central Team
6

Add the column

Our customer wants to see in the page of the Service Contracts besided the customer (Sell-to Customer No.), also the Bill-to Customer Name and the Bill-to Customer No. In the view of the service contracts Is it possible to add this in the list as a column

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0 Comments

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Category: Service Order Management (53)

STATUS DETAILS
Needs Votes
Ideas Administrator
Thank you for this suggestion! Currently this is not on our roadmap. We are tracking this idea and if it gathers more votes and comments we will consider it in the future.

Best regards,
Business Central Team
6

Service Invoice

Invoices should be similar compared to sales invoices, meaning that Service Invoice could need "work description field" On the service invoice its needed to show also serial numbers and description of serviced item. Also its necessary to have contract numbers on printed invoice so bookkeeping is...

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0 Comments

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Category: Service Order Management (53)

STATUS DETAILS
Needs Votes
6

Shipment Info to the Posted Service Documents

On the Service Order, fields "Shipment Method Code", "Shipping Agent Code" and "Shipping Agent Service Code" are available. Though, these fields are missing from the Posted Service Documents. Please do add the missing fields, so they would be transferred from the Service Order (table 5900) to t...

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0 Comments

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Category: Service Order Management (53)

STATUS DETAILS
Needs Votes
Ideas Administrator
Thank you for this suggestion! Currently this is not on our roadmap. We are tracking this idea and if it gathers more votes and comments we will consider it in the future.

Best regards,
Business Central Team
5

BUG: can't lock a previous signed contract with 100 % discount

When Signing a contract the check of the lines is this code in CU 5944: FromServContractLine.Reset(); FromServContractLine.SetRange("Contract Type", FromServContractHeader."Contract Type"); FromServContractLine.SetRange("Contract No.", FromServContractHeader."Contract No."...

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0 Comments

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Category: Service Order Management (53)

STATUS DETAILS
Needs Votes
4

E-mail body tekst service

We have not got the option to add an e-mail body tekst for our service documents, like service invoice. Can this be added into Business Central. We would like to have the same option as on the sales invoices, For the Sales Invoices we have the option in the screen report selection - sales to e...

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1 Comments

Read more... 1 Comments

Category: Service Order Management (53)

STATUS DETAILS
Needs Votes
Ideas Administrator
Thank you for this suggestion! Currently this is not on our roadmap. We are tracking this idea and if it gathers more votes and comments we will consider it in the future. Best regards, Business Central Team