Create Corrective Service Credit Memo
The Service functionality should be extended to be consistent with Sales functionality, currently from Posted Sales Invoices you can Correct, Cancel and Create Corrective Credit Memo. Similar functionality should be added to Posted Service Invoices to allow easy correction of those invoices.
Service Invoice
Invoices should be similar compared to sales invoices, meaning that Service Invoice could need "work description field" On the service invoice its needed to show also serial numbers and description of serviced item. Also its necessary to have contract numbers on printed invoice so bookkeeping is...
Assemble-to Order functionality for Service
Sales Orders (lines) has the functionality / ability to process Assembly Orders automatically, during Shipment posting. If the posted item set to Replenishment system = Assembly, and Assembly Policy = Assemble-to-Order. Same functionality should be available for the Service Orders as well.
Best regards,
Business Central Team
Bug 3807: III.8.1 Posting in Service Mgt Module excluding IC Partner Codes
The Service Mgt Module totally ignores IC Partner Codes defined in the customer master data records when posting Service Invoices and Service Credit Memos.
Reproduction steps:
- Intercompany Set up is done and...
STATUS DETAILSNeeds Votes
Thank you for this suggestion! Currently this is not on our roadmap. We are tracking this idea and if it gathers more votes and comments we will consider it in the future. Best regards, Business Central Team
Expand service module for internal workshops
Hi,
It would be good if service module could be expanded so that can include internal services, for example servicing their own fixed assets.
That would mean that we can create service items from Fixed assets and to add additional fields for information regar...
Customer Case, Scheduler in Service Management
Service Management lack of - Customer Case to let customer submit their issue. - Job Scheduler in Calendar view or gant hart. - Capture customer signature after completing a service job. There has not been much improvements in SM module.
Remove Service contract item limitations set by ship to address
Hi, Current Service Contract requires to define ship-to address. Same time we cant assume that all service items will have one and same ship-to address. Please consider removing limitations affecting service contract usability. In our case we can have 100 different service items in one contra...
Best regards,
Business Central Team
"Create Contract Service Orders" -batch run to consider "One Service Item Line/Order" setup
Service Management Setup contains setting "One Service Item Line/Order", which "specifies that you can enter only one service item line for each service order". Based on this, you will have one Service Item per Service Order, if the above mentioned setting is set to TRUE. Related to this, Service...
You can contribute by assigning yourself on following GitHub issue: https://github.com/microsoft/BusinessCentralApps/issues/842.
Sincerely, Business Central Team
Allow multi-selection of service items to add into a service contract
Currently, to add a Service Item to a Contract, we have to add each item in the Contract line by selecting the Service Item No. in the column.
When the list opens in the Service Items page, you have the option to multi-select. But this only adds the last item into the Contract line.
...
Case based service management
Customer service is the key of of every SMB's. Current service management module supports only product/item manufacturing businesses. It should be tweaked to support case based service management.
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